All Points of Texas

Reviews

• CM

  C. Mack

  Apr 16, 2020
  2.0
  My Husband and I used this company to move and on pickup they were pretty good. But for delivery, it wasn’t up to par. They didn’t honor their delivery time. They flat out lied about their arrival time to us. I can understand that there can be some delays but this was never communicated to us. The main mover called us at 10:25AM and told us they were 15 minutes away but they showed up at 11:51AM. They were supposed to arrive between 8AM-10AM. It also doesn’t take 8+ hours to get to our destination. Upon arrival, we asked why they were late and the response was “Well we left at 3AM”, I’m sorry but that isn’t an answer. This really threw off our day, we had other things to do associated with moving in the midst of a pandemic, like go to the grocery store but we were held up by the movers.To be dishonest and no accountability is just poor customer service. Initially, I asked could my bed be put together that I’d just purchased and the movers stated no which was understood, but what I can not accept is having the movers prepare to leave and they wouldn’t put my bed frame together that they transported. I had to ask can this be done. They were in a huge rush and they left my mattresses and box springs against my wall. I ended up having to do the work that I paid them to do. I’m convinced that these are just day laborers off of the street to move people.Also, the movers were in such a rush to drop off our stuff, they had to mail items they forgot to bring to our home. On March 16th, we contacted the company regarding our concerns and was told that that the Operations Manager would contact us, we are still waiting on that call. If you are reading this, this could have been rectified with a simple call but that is fine.I would have thought someone could have called me in a month at least. I understand the Operations Manager is probably still busy.
• BB

  Byron Byrd

  May 28, 2019
  4.0
  Great moving company
• EN

  Ernesto Ortega (Nesto)

  Sep 20, 2017
  5.0
  From the beginning with All Points, I saw the professionalism and care I expected. I do want to preface, All Points definitely was not the cheapest company but how the moving coordinator carried herself made a lasting impression and ultimately why I chose them. From their binding non time based quote(meaning there was no hour based cost) to loaning us wardrobe boxes for the move(very nice I didn't have to buy them). The movers were on time, they were professional and they definitely took care of our belongings(especially some antiques that are irreplaceable). I would definitely recommend them for anyone looking to move. You will most likely find people who are less expensive but probably due to estimating much less time to take to move.
• SS

  Sara Strebe

  Dec 14, 2016
  2.0
  I would not recommend this moving company at all. We used All Points Pioneer (Allied) for a cross country move 6 weeks ago. Although they were the lowest bidder for this move, the money we saved was not worth it. Multiple precious antiques were significantly damaged due to the carelessness of the movers/loaders on the Dallas end. No one supervised the loading of the truck - items were loaded haphazardly which resulted in the damage. Also we were promised one driver to move us across the country (loading, moving, unloading) but instead they had separate teams for everything, making no one feel responsible for anything they were doing with a general carelessness for our items. Despite being told that our price would drop if our total weight was less than their estimate, this also proved to be a lie. Lastly despite some of the office staff being helpful on the phone, others were rude, unhelpful and dismissive, even to the point of hanging up the phone on me. If you want to choose a mover that does not have a respect for what they promised you by trying to get your business for a cheaper price, and be dissatisfied with your move, then this is your company. You get what you pay for, so I would recommend paying a little more for better service.