Business Details
About
Transportation Service
When it comes to Towing Service, Tow Truck Service, Towing Company, and more, no one compares to Stars Towing. With years of combined experience, Stars Towing has worked hard to build the trust of our clients in Austin and surrounding areas. Visit our website to learn more or better yet, call us today!
Location
Hours
Reviews
4.1
386 reviews
5 stars
293
4 stars
6
3 stars5
2 stars4
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly Mohammed, who was frequently mentioned for going above and beyond.
Response Time
Customers consistently noted the quick response times for towing services, often highlighting how fast drivers arrived at the scene.
Mixed Experiences
While many reviews were positive, there were significant complaints about rude behavior from some staff members, particularly in stressful situations.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, feeling it was excessive or unfair, especially regarding storage fees.
Professionalism
Overall, the professionalism of the towing team was frequently commended, with many noting the care taken with their vehicles.
- CLChris LansfordJan 5, 20265.0Mohammed and his team were extremely responsive and helpful. They were able to act quickly and effectively for my situation.
- DDDominque DewittyJan 2, 20265.0I’m so glad my car went here because it was secured the whole time!!! They were really understanding and gave me nothing but support!!! 🙏
- DIDelianne IrizarryDec 24, 20255.0Mohammed was really helpful. He made my experience easy and quick — and was there for answer all my questions and assist me with what I needed. Ask for Mohammed!
- CVCharles ValentineDec 22, 20251.0They sold my truck after they towed it to their yard. They say they sold it because the insurance company didn't pay the bill. The vehicle was not drivable and was there for a little over a month. Salvage value on the truck was about $10k and they said they sold it for the roughly $1k that was owed. I spent the last 2 weeks calling them and trying to figure out where the truck is. They stole at least $9,000 from me, not to mention my truck is gone. DO NOT USE Stars. Their employee sayed they followed the law, we will see. But now my truck is gone and they are keeping the money they made. So you decide. Are they crooks?
- YSYassine SalhiDec 8, 20255.0I can't thank Stars Towing enough for their incredible service during a really stressful situation. My car broke down late at night on a busy highway, and I was feeling completely stranded. I called them and from the moment they picked up the phone, I felt reassured. The dispatcher was kind, professional, and quick to understand my location and needs. Within 20 minutes, a tow truck arrived—faster than I expected! The driver was courteous, knowledgeable, and made sure I felt safe while he loaded my vehicle. He even offered to wait with me until my ride arrived. What could have been a nightmare turned into a smooth, stress-free experience thanks to their prompt response and genuine care. I highly recommend Stars Towing to anyone in need of reliable, compassionate roadside assistance. They truly went above and beyond!
Frequently Asked Questions About Stars Towing
What towing services does Stars Towing offer?
Stars Towing provides towing service, tow truck service, and operates as a towing company in Austin and the surrounding areas.
What are the operating hours of Stars Towing?
Stars Towing is open 24 hours a day, 7 days a week, including weekends and holidays.
Where is Stars Towing located?
Stars Towing is located at 15500 Connie St, Austin, TX 78728, USA.
How can I contact Stars Towing?
You can contact Stars Towing by phone at +1 512-779-4627 or by email at austinstarstowing@gmail.com.
Does Stars Towing serve locations outside of Austin?
Yes, Stars Towing serves Austin, Round Rock, and Cedar Park in Texas.
Where can I find more information or request towing services from Stars Towing?
Visit their website at https://starstowingtx.com or their Facebook page at https://www.facebook.com/austinstarstowing for more information or to contact them.
What nearby automotive repair shops are close to Stars Towing?
Nearby automotive repair shops include Uncle's Body Shop, Preferred Dent Repair, Roy's Automotive, and Guilhoux, LLC. Auto body and paint, which can be convenient for customers needing additional car repairs after towing services.
Are there nearby car dealerships near Stars Towing?
Yes, nearby car dealerships include Slash Auto Sales, Avanti Auto Sales, Chillaz Limited Autos, Miranda Cars, Rolling Motors, and Pfast Times Auto Sales, which can be beneficial for customers looking to buy or rent vehicles after a towing incident.
What nearby services might customers find useful around Stars Towing?
Customers might find nearby services like Rooterman Plumbing & Septic, South Meadows Recovery counseling, A&M-eventcenters for event planning, and Austin Metro Moonwalks rental service helpful depending on their needs.
Is Stars Towing available for emergency cases anytime?
Yes, Stars Towing operates 24/7, so customers can call for emergency towing or assistance at any time.