Ship Smart Inc. In New York City

Reviews

• AH

  Alana Helms

  Oct 9, 2025
  2.0
  So far not a good experience! I had a small move that I thought would fit in the back of my car, but I didn’t account for keeping the second row as seating. I had about 6 totes, a skinny dresser, two trash cans (empty), and a larger air fryer that didn’t fit. I was so happy to find a company that “specializes” in small moves since it all probably would’ve fit in a U-Haul trailer, but I don’t trust myself to drive one. I was able to submit and receive a quote and schedule pick up in less than 30 minutes. They asked when I would like my shipment delivered, and I was ecstatic that they had options for the week after pick up! Well I should’ve let my instincts win on this one. My order was picked up on 9/11 (outsourced to a local mover that did great!), and I didn’t even get the final updated contract til 9/22. Not a contract for price mind you, purely for insurance. I emailed Donna (the listed email contact) asking when my shipment was expected since it had already passed the preferred delivery date. Immediately hit with an “out of office until” auto response, but it was just til the next day. She did respond the next day saying it was “in the packing process” and they’ll “contact me once it’s ready to go over final price and ETA.” 10/9, almost a full month since pick up, and no further communication. I emailed Donna again this morning and was once again hit with an out of office response. This time til next Monday. Coincidentally enough that’s when I start the new job I moved for, and I have no shoes to wear! And I will definitely be repeating the same outfit for the first few days. Why would I prioritize packing them when the shipment was gonna be here before I started?? I prioritized packing the heavier stuff so it would be less expensive to ship. So all in all we’ll see when or if I get a response or even my shipment! And I have a suspicion that they are gonna jack up the price. Very shady to only weigh AFTER they’ve added heavy wooden pallets.
• KS

  Kelsey Syms

  Apr 27, 2024
  5.0
  I highly recommend using ShipSmart for your future moving needs. Having moved crossed country for the first time, ShipSmart was accommodating and responsive to our (many) questions and estimate updates as our move date neared. ShipSmart was unique compared to other moving companies, as they did not lock us into a minimum or maximum moving estimate, but remained flexible, waiting until after our shipment was picked up and on its way before giving us the grand total. They were able to provide immediate location updates once our shipment was on its way, and worked with reputable and professional local moving companies on both ends of our move (Washington, DC to Seattle). All of our shipment arrived without damage, and they wrapped and unwrapped all of our furniture for extra protection. Great group to work with, during what can be a very stressful time!
• BA

  Bob Allen

  Aug 3, 2020
  5.0
  Great customer service from Ana Mayer, super helpful. Stay away from Jim if you are looking for good customer service.
• SH

  sherri holstad

  Oct 25, 2019
  5.0
  Awesome experience. I talked to real people at each turn, and they answered any and all questions I had regarding my furniture shipment to Hawaii. Pick up was great, and the crew they had was fabulous! My items got to their destination sooner than expected, I was very happy. Would use again!
• EP

  E. Parks

  May 9, 2015
  4.0
  I used Ship Smart to move my things from Brooklyn in NYC to Denver, CO. For me (I had a 5x5 storage unit worth of things), it was very economical and they did a great packing and shipping job. None of my items were broken, and they put this hardcore felt lined paper around your furniture that's pretty awesome. The company showed up on-time for the move and were very responsive. I would use them again.

Frequently Asked Questions About Ship Smart Inc. In New York City