Capital Relocation Group LLC

Reviews

• GF

  Greg Federico

  Apr 3, 2025
  5.0
  The team at Capital Relocation Group did an amazing job for my residential move. Very happy with the entire process.
• SH

  Stephen Halford

  Jun 6, 2022
  5.0
  Great experience!
• JC

  James Comerford

  Aug 30, 2018
  1.0
  In June 2018, we hired Daniel’s Moving and Storage, Inc. Raleigh/Durham to facilitate our move from Greensboro, NC to Johnson City, TN. Our move was terrible, and we were very dissatisfied with: 1) the lack of care in loading the furniture on the van at the point of origin which resulted in nine (9) pieces of broken valuable family furniture, and 2) the lack of response from the manager, Pete Kolp, and Relocation Consultant, Remington Dickson relating to the broken furniture and the unauthorized, additional charges in the amount of ninety-five dollars ($95.00) charged to our credit card without our consent on June 15, 2018. We contacted the Raleigh/Durham Office on June 15 to contest the charges and never received acknowledgement or a response to our message. On June 27, 2018, we sent an email to Mr. Dickson detailing the damage to our furniture, in addition to contesting (once again) the unauthorized charges of the ninety-five dollars ($95.00). We followed up the email with phone calls to Mr. Dickson on June 29, and July 2 and a phone call to Mr. Kolp on July 2. Our email was never answered and none of our phone calls were returned. In each of the email and phone calls we requested information on how to proceed with repairs to the furniture and why were we charged the ninety-five dollars ($95.00) without our permission. A simple response, either by email or phone, relating to the charge and giving us the website for Atlas Van Lines (the parent company of Daniel’s Moving and Storage) with information on how to submit a claim for damages, would have solved the problems and eliminated a great deal of anxiety and stress. After much searching and great concern, we discovered a small paragraph on the last page of a booklet given us back in May before we moved with the information on “Claims Services”. Once we discovered this information, we received great service from the Atlas Claims Representative. Our move cost us ten thousand, twenty-one dollars and eighty-one cents ($10,021.81) and many weeks of frustration in trying to get our furniture repaired. A simple call or email from the Daniel’s Moving and Storage, Inc. Raleigh/Durham would have resolved the issue and created a happy customer. The lack of customer service at this company is unfathomable in this day and age. We still have a packing box which states “Daniel’s The #1 Ranked Moving Company”. We keep it to remind us of the irony of such a false statement. We would never, ever, ever recommend Daniel’s Moving and Storage, Inc. Raleigh/Durham. We had terrible service.
• KN

  Kayli Nelson

  Jun 14, 2017
  1.0
  This was our first experience with a mover, and likely the last. Our move was "underestimated" by 2000 pounds! I totally get a few hundred different, but we actually sold some furniture we had initially intended to bring with, so this error in estimate seems like negligence. We weren't told about this "difference" until our items were almost at their destination. We were told that the driver could reweigh the move, but that it might be different because of vague reasons having to do with the difference in the amount of fuel in the truck. It seems like there should be a better way to standardize weight of a move. They also used an obscene amount of paper for some items, and dumped other things in boxes with little to no organization. Additionally, the sides are now falling of of our dresser, the couch and loveseat have dark black marks on them, clothes were just thrown in boxes (read, they came out super crinkled) even though we requested wardrobe boxes. Several other furniture items came out scratched up and other items crumpled. I'm still unpacking, so who knows what else I may find. We were not given a list of inventory until it was too late to verify that it was all present. Totally disappointed in this move. The folks I interacted with initially were so friendly, but by the end it felt like it must have been a show to make the sale and a few extra bucks off of people stressed by a cross country move. I definitely suggest looking elsewhere- may your experience be better than mine!

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