Business Details
About
Bus Charter
National Trails Bus provides safe, quality, affordable luxury transportation with our fleet of charter buses and school buses; operated by our professional team of CDL Operators.
Location
Hours
Reviews
4.8
666 reviews
5 stars
623
4 stars
12
3 stars5
2 stars1
1 star
25
What are people saying?
AI-generated from recent customer reviews
Driver Performance
Customers consistently praised drivers, especially Anairion Lewis and Norman Corbin, for their professionalism, friendliness, and ability to ensure passenger safety and comfort.
Customer Experience
Many reviews highlighted excellent customer service, with drivers going above and beyond to accommodate passengers' needs and enhance their travel experience.
Bus Condition
Some feedback indicated issues with bus maintenance, including broken seats and discomfort during rides, suggesting a need for improved vehicle upkeep.
Overall Satisfaction
Overall, customers expressed high satisfaction with their trips, often mentioning they would book again and specifically request certain drivers.
- DEDottie EastwayNov 13, 20255.0My trip was from Nov. 3rd- nov.8th. from scottvilles senior center to Branson, mo. Our bus driver was Michael Youngblood. I can not possibly say enough nice things, he was on the ball, caring, humble and kind. He always had my husband's walker ready and waiting at every stop. He always greeted everyone with a smile and a cheerful welcome. When the group wanted to do a drive through light show he accommodated us without any issue our complaint and I know this wasn't on his schedule. I would definitely take another bus trip especially if he were our driver. Thank you so much, Dorothy Eastway
- VRVicki RichardsonNov 8, 20255.0I am the group leader of the Cadillac Senior Center Branson trip in november. Our bus driver, Anairion Lewis, was great. Her personality is great. She is very considerate of everyone. Very professional and safe driver. I will be requesting her again. Great lady.
- MMMarciakay777Nov 8, 20255.0Loved Ann. Great driver, super friendly and very accommodating. Your company is lucky to have such a great employee! My friend didn’t know how to do it and wants to say Ann was very accommodating, great professional driver and has a great smile.
- MRMichael RichardsonNov 8, 20255.0Anna Lewis safely delivered us to Branson MO. And back home to Michigan. November 3rd thru the 8th. Expertly she navigated the narrow passages in Branson. That was no easy task. She's customer friendly and was very accommodating to everyone.
- LOLois OakleyNov 8, 20254.0The bus was very nice but seats were a bit uncomfortable. The driver was polite and kind and appreciated his kindness. He got us everywhere we had to be on time or ahead of time mostly. He had a heavy foot in an effort to get us places on time and often we were early. I didn't see the reason for why the driver slammed on the breaks on the express way at one time. The result for the quick slowdown on the express way was an 85 year old woman walking towards the back of the bus lost footing and fell straight back as a result. The good news was she was very sore and bruised but nothing was broke. A month later she still has pain from the incident and has been to the doctor for x-rays and to get some treatment to help heal the pain from that fall. I would encourage the driver to slow down. He is a good person and those are things that can't be taught necessarily to an employee but slowing down when driving is something he could learn to do. Thanks for the opportunity to share.
Frequently Asked Questions About National Trails Bus
How many passengers can fit on a motorcoach?
A full-size motorcoach can fit 56 passengers.
Are flammable or combustible items allowed onboard?
Flammable or combustible items are not allowed on any National Trails vehicles including the storage bins.
What destinations do you serve?
Our motorcoach fleet drives anywhere in the USA or Canada. While our school buses are used for local travel, however, some can be booked for long-distance trips.
Are food and beverages allowed on board?
Yes, outside food and beverages are allowed on board. Snack away!
What is the minimum rental time period?
The minimum rental time period for motorcoaches is 5 hours. The minimum rental time period for school buses is 4 hours.
How far in advance should I book my bus?
In spring and fall trips, we recommend booking at least 8 to 12 months in advance. Outside of that time frame, we can usually accommodate trips in as little as 2 weeks time.
Is the driver's pay included in my total price?
Yes, all fees including the driver's pay, fuel, and mileage are included in the total price. Additional fees for additional drivers or their hotel rooms may apply.
Do you have a lost and found?
Yes, we do have a lost and found. We keep items for up to 2 months and then donate them to charity. Items such as pillows and blankets are immediately discarded for sanitary reasons.
How many passengers can a full-size motorcoach accommodate?
A full-size motorcoach can fit 56 passengers.
Are flammable or combustible items permitted onboard National Trails vehicles?
No, flammable or combustible items are not allowed on any National Trails vehicles including the storage bins.
What destinations does National Trails Bus serve?
National Trails Bus operates motorcoach services anywhere in the USA or Canada. School buses are mainly for local trips but some can be booked for long-distance trips.
Is it allowed to bring food and beverages onboard the buses?
Yes, outside food and beverages are allowed on board, so you can snack during your trip.
What are the minimum rental time periods for motorcoaches and school buses?
Motorcoaches have a minimum rental time of 5 hours, while school buses require a minimum of 4 hours.
How far in advance should I book a bus rental?
For spring and fall trips, booking 8 to 12 months in advance is recommended. Otherwise, trips can often be accommodated with as little as 2 weeks notice.
Is the driver's pay included in the total rental price?
Yes, the total price includes driver's pay, fuel, and mileage. Additional fees may apply for extra drivers or their hotel stays.
Does National Trails Bus have a lost and found service?
Yes, lost items are kept for up to 2 months before donation. Pillows and blankets are discarded immediately for hygiene reasons.
What nearby places can assist with rental or transportation needs near National Trails Bus in Livonia, MI?
Nearby rental and transportation services include Ryder for truck rentals and automotive, and the US Post Office for mailing services.
What local amenities and services are available around National Trails Bus’s location?
Customers can find services like Healthline Chiropractic Clinic for wellness, Gutherie Lumber for home and garden supplies, and Taco Bell for quick dining near the bus company.
Are there educational or recreational options near National Trails Bus for trip planning or leisure?
Yes, Limitless Ice Skating Academy offers skating education nearby, and Fantapak bar provides entertainment options.