Ace Relocation Systems, Inc. - Atlas Van Lines

Reviews

• WH

  Wanda Harrison

  Jan 13, 2025
  5.0
  I had a rough start in the beginning. I was scheduled to move on 12/30/24, but because of the first driver Maurice who falsely reported I wasn't ready. Maurice came with helpers who began to place my items on the hand truck, he called them outside and was absent for over 1 and 1/2 hours. He asked if I received a phone call from the company. I received a call after about 2 hours and was told I was not ready because I had Target bags on the floor etc. I immediately got into a heated conversation with Philip in the office about not being ready and it simply wasn't true. I was rescheduled for Jan 06, 2025. I had to reconfigure my whole move because I had already surrendered my apartment. I was able to speak with the landlord and stay for the extra time. On 1/6/2025, I was moved by Johan who was professional, personable and understanding. He is the reason I am giving the company 5 Stars. He made me feel confident, although the weather was terrible for traveling. I drove in the snow to SC and Johan delivered my furniture promptly on Wednesday 1/8/2025. Again, he and his team were very professional and efficient and operated quickly. I wanted to be transparent with my review. Atlas is a great company when you get a great driver!
• JS

  Jose Correa Sr.

  Dec 7, 2024
  5.0
  We recently used ACE relocation / Atlas Van Lines for an intrastate move with storage. The driver and crew were amazing in both the packing, pick-up and delivery phases of the move. They were friendly and very accommodating throughout the process. The crew were also very professional and treated our household goods with extreme care. I would definitely recommend using ACE relocation going forward.
• WS

  Wendy Shipley

  Aug 24, 2024
  5.0
  Excellent service. Reasonable prices. Accommodating timing. Phenomenal staff. I started with Philip, and he did my estimate. I had 2 additional bids that were a little bit less, and when I shared that with Philip, he matched the price. He knew I had a need for flexibility with both ends of the move when we started, and he was no stress in arranging for that. Next I worked with Natasha, as the logistics coordinator. She was responsive, patient and even helped get everything done while she was not feeling well. She went above and beyond! Mo was my driver. He was on time, respectful of the in and the out process of the move. Mo had everything labeled and then Tom, Michael and Sopa got everything moved and loaded. Joshua and another gentleman helped on the delivery end of the trip, and they were efficient too, and as Mo handed items out of the truck, they sorted them into the proper rooms and tucked them away in an organized manner. They set up the couches, furniture and bed where I wanted them, easy peasy. I used Atlas (Ace is with this company) moving from California to Maryland and now Maryland to New Mexico. If I should need to move again, you’d better believe my first choice will stay with them. And now my realtor knows that the flakey company she gave to me did not meet my expectations, so she deleted them from her resources and added Atlas and Philip to her contacts. They treated me well, and I’m sure they will take good care of you too! Happy moving!
• TM

  Terri Montague

  Nov 29, 2023
  2.0
  After being given special assurance that the team would arrive by 9am, they showed up at 11:20am, then didn'tfollow the contact instructions. They did a good job once they arrived and connected with and gained access to the job site. But because they casually blew our move schedule, I no longer trust their reliability and cannot continue to recommend them to others.

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