At Dohrn, our focus on service excellence, continuous improvement and safety make us "The Best in the Midwest." As a family-run Less-Than-Truckload carrier covering 9 Midwestern states, we recognize that we are an extension of our customer. Our employees are our most valuable asset and we are committed to providing the best customer experience with a personal touch.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.