Ship Smart Inc. In Chicago

Reviews

• AC

  anoymous class

  Oct 11, 2025
  5.0
  Best movers in town!!! Moved from Chicago all good.
• BP

  Basu Porwal

  Oct 11, 2025
  5.0
  Best movers in town!!! Moved from Chicago all good.
• MB

  Mary Buck

  Sep 30, 2019
  5.0
  I hired Ship Smart during the summer to move a valuable antique from Wisconsin to Georgia The one- hundred year old desk arrived on time and in perfect condition. The communication between the company, the driver and myself was outstanding. I highly recommend Ship Smart for your moving needs across long distances. I can finally enjoy my mother’s secretary in my new home. Thank you Ship Smart for your excellent service.
• JV

  Jaime Voelz

  Jul 10, 2019
  1.0
  This review is pending, I have yet to receive my shipment. This is my first time using a moving company. I am moving from Phoenix, AZ to Milwaukee WI. I looked into quite a few different companies but most don't deal with small shipments which was my case, as I am only moving a small studio, (400 sq feet) I did a video quote through my place and was quoted $1600. Like I said I have never done this before but I was happy with that quote. Then I went online to fill out my survey and file insurance with them. the price came out to be and extra $200 for insurance, great. I get them scheduled to come out a week early because the lady I spoke with told me it takes about 3/4 weeks to complete and I wanted to plan a three week trip to Milwaukee and wanted to be there when it arrived. The company that came to pick up all the bins and the rest of my things was nice and kindly guided me through what happens next.... I waited a week with no word so I called the company that came to pick up my things and they said everything was ready for ShipSmart to come pick it up and I should hear from them in a few days...... I waited another week which would put us at two weeks since pick up, my card hadn't been charged and no one was giving my any information on where my stuff was?! The lady I talked with that day said she was going to get back to me by the end of the day or next.... then nothing! I didn't hear from them... (now we are at 3 weeks from pickup) So I call them again, same story they will call me back.... Finally mid week this week I hear from someone (we are now at 3.5 weeks since pickup), they say they are ready to go, making sure my card info was right and to tell me that NOW MY COST IS $2600! That is $1000 more then they quoted me! And there is nothing I can do that have all my things, and Im in Milwaukee, and they tell me that it 7-10 business days from point of shipment (which isn't even that day, its late this week or next) to get to me, which means at least two more weeks and sadly I am out of town. I told all of these things to the lady on the other end of the phone and she seemed like she had heard it 100 times before. And made me feel that it was my fault... I decided not to expedited shipment, which was way more expensive and my timeline was pretty flexible, I had a few extra bins then we originally discussed (I choose Medium-small size bins because I needed to lift them)... They lady told me and I was under the impression that I would have my things to me in 3-4 weeks which is why I planned this trip on these dates, not 6 weeks!, that costed me money! On top of that I have to inconvenience my friends and family to meet the driver at my destination to unload the truck. And lastly quoted my $1000 less then what I will actually pay. Disappointment! All and All this experience has been a headache to say the least with bad communication. I would recommend looking somewhere different if you have higher expectations of customer service! I feel very taken advantage of! I read some reviews before booking with this company and they seemed good, but under further investigation they are way below average. I'm worried about the condition my stuff will be in when its gets here. I will follow up once my things arrive. I just wanted to make aware anyone who was considering using this company!
• NS

  Nader Shoaibi

  Jun 10, 2019
  1.0
  Rude and obnoxious! I would stay away.

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