Merchants Moving & Storage, Inc.

Reviews

• SS

  Sarina

  May 29, 2025
  1.0
  Worst moving company I have ever seen! Coming from a military background with 4 PCS moves under our belts, that says a lot. We were informed by their supervisor Justin that his crews would unpack and reassemble everything they packed and disassembled. We were promised that when we moved back into our home, everything would be placed back where it was before our reno. After our reno was complete, their crew moved our boxes from our garage to the inside of our house, put up one tv and did a half-assed assembly job of 2 beds because they couldn't find the parts needed because they packed them. 😒 Then they took off leaving all the packed boxes all over our home. They didn't unpack a single box for us as promised. The other TVs weren't put up, and zero blinds or curtains went up and no mirrors were put back up. Not only did they leave our house scattered with packed boxes and a ton of work for us to do, but they were rude when I asked why they were leaving without unpacking any of the boxes. The answer I received was, "We're not a maid service." When their supervisor Justin was informed that his crew left us stranded, he said he would send some guys out to unpack boxes and help put things back the next day. The next day rolls around, and two guys from Merchants come by only to pick up moving blankets that were left in our garage by the crew from the day prior. They did nothing else and said they were only instructed to pick up moving blankets. They picked up the blankets and left. At this point, we didn't think another crew was coming to help us and they considered this job done. If another crew was coming, nobody informed us of that information. So, my husband and I (both disabled Veterans) decided to unpack all the boxes ourselves and do their job for them. We had 90% of everything unpacked and back in its place before the weekend was over. But as we unpacked the boxes we found several problems. 1. Mismarked boxes and items. 2. Boxes placed in the wrong rooms. 3. We found the slats to our daughter's bed and the power box for our adjustable frame. 4. Speciality furniture parts and tools were packed. If a third-party furniture specialist showed up when the first crew came by to scatter packed boxes in our house, he wouldn't have been able to do his job because all the parts he needed were packed. 🙄 I highly advise this company to vet the independent contractors they hire to do the work for them and have better communication with homeowners or companies that hire them. We do not recommend this company to anyone and we will never use them for any future projects or moves.
• AS

  Amy Spurlock

  Jul 27, 2021
  5.0
  We moved from the Deep South to Idaho and had a great experience. Matt, Charlie, Daniel, and Bree were so helpful and professional, and Ron and Melanie and Jen in the main office answered every question. I would definitely use their services again!
• CW

  Chester Wood

  Dec 1, 2020
  5.0
  Very professional and friendly with great customer service. Have used them on a number of moves, from complex to quick and the performance is consistently good. In the few instances there has been an issue with damage, they were resolved quickly, completely and hassle free. Highly recommended.
• CE

  Colin Eggleston

  Sep 12, 2019
  5.0
  Very professional and experts in their field. Choose them to support a wonderful family owned and operated business for all of your moving and storage needs.
• EF

  Eric Fredriksen

  Aug 29, 2018
  5.0
  Merchants Moving and storage did my move. Extremely seamless move, they made my life easy and worth every penny. They were able to get me boxes as well to pack my stuff. Highly recommended!!!!

Frequently Asked Questions About Merchants Moving & Storage, Inc.