Merchants Moving & Storage, Inc.

Reviews

• JJ

  Josh

  Feb 17, 2026
  1.0
  Horrible customer service experience. I called and was scheduled for an in-person quote for a Monday which was then subsequently cancelled and rescheduled for Tuesday the next day at 930am. I then got a phone call from Justin the person that would be doing the quote stating he was on his way a little early and should be at my house by 9am. I shortly after was contacted by Justin stating that he actually had to go back to the other house that was before my quote time to do their quote because they just got home but he said he should still be at our house around 9:30-945am, I said ok see you then. I then get a text message from Justin stating sorry, due to me being back from vacation I am running behind and things got hectic, I will try and reschedule you for a later time this week or so. This is extremely unprofessional as we re-arranged our schedules to accommodate these multiple cancellations and schedule changes on their part all to have him cancel a 3rd time and state that "he would try and reschedule later this week" Very unprofessional conduct on their company and scheduler side. He did not even try and accommodate at all or say he can push the time back a little etc. He just blew it off as well, sorry vacation messed everything up. Poor excuse for a business that you invite into your home to get a professional quote from in which I was referred to this company by another local company in the Treasure Valley. If I could rate this company a ZERO star. I would.
• WR

  Working mans restorations

  Dec 21, 2025
  5.0
  Very nice facilty, very nice staff
• NR

  Nick Rice

  Dec 5, 2025
  2.0
  This was going to be a long review but no one reads those anyways so lets keep this short and sweet. +2 stars for a job well done physically (lots of stuff, no damage, hard workers) and mostly on time. -2 stars for bid/invoice bait and switch games and -1 star for billing integrity/logistics/IC attitude. Ultimately we felt they adjusted the invoice from the bid to obtain there non binding quote amount they wanted. We prepped and helped immensely to facilitate the project and reduce man hours and low and behold the price was nearly the same. We prepped and operated on the pretense of the non binding bid and then the bill came and it billed much different then the original bid. Undisclosed truck fees and phantom workers not on the job. Had we known we would have set up differently. They did work with us and we worked it out so that was great of them but should not have been necessary. Advice, use them, but monitor everything very carefully and assume anything and everything will get you charged even when its their poor timing, equipment (missing ramps) and waiting on trucks. Log log log everything. Log everything. I can promise you will be happy you did and scrutinize the billing. Did I mention log everything?
• SK

  Soslan Kozaev

  Jun 1, 2022
  5.0
  Good people. So fast
• RK

  Ron Kaz

  Feb 26, 2016
  5.0
  When I moved for work two years ago my company chose Merchants. They were simply fantastic. Attention to detail and communication were outstanding. So recently when I needed to move my Mom here, I chose Merchants again. Second time in a row that they have been totally impressive. Every detail, every check-up phone call, every email, every time, was done with care, concern and friendliness. I couldn't be happier and I recommend Merchants without reservation. If I ever move again or have the opportunity, I will use and recommend Merchants every time.

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