Business Details
About
Moving CompanyRelocation ServicesAtlas
Merchants, an agent of Atlas Van Lines, has been a trusted moving company in Boise, Idaho since 1944. As an agent of Atlas Van Lines, Merchants brings you a commitment – every day – to help you go new places more easily and more securely. We've built our reputation as a mover on service and trust. Whether you are moving across town, across country or around the world we have the best trained and Merchants Certified relocation team in the industry. Our customers know us for an unfailing promise: Delivering Trust.
Through the global network of Atlas World Group, we connect the resources for virtually any moving challenge, efficiently and affordably, anywhere in the world. As an agent of Atlas Van Lines, Merchants leverages untapped resources to conquer any challenge, saving you both money and time. Whether you're moving locally or internationally, our team is dedicated to providing world-class service and ensuring a smooth transition to your new destination.
Details
- Onsite servicesAvailable
Location
Merchants Moving & Storage, Inc.
11345 W. Executive Dr., Boise, ID
83713, United States
Hours
Reviews
4.7
145 reviews
5 stars
129
4 stars
4
3 stars
3
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Professionalism
Many customers praised the professionalism and friendliness of the staff and movers throughout the moving process.
Communication
Several reviews highlighted the excellent communication from the office staff, including timely updates and responsiveness to inquiries.
Care for Belongings
Customers frequently noted the careful handling of their items, with many expressing satisfaction that their belongings arrived undamaged.
Billing Issues
Some customers reported concerns regarding billing practices, including discrepancies between initial quotes and final charges.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding service inconsistencies and unmet promises.
- WRWorking mans restorationsDec 21, 20255.0Very nice facilty, very nice staff
- NRNick RiceDec 5, 20252.0This was going to be a long review but no one reads those anyways so lets keep this short and sweet. +2 stars for a job well done physically (lots of stuff, no damage, hard workers) and mostly on time. -2 stars for bid/invoice bait and switch games and -1 star for billing integrity/logistics/IC attitude. Ultimately we felt they adjusted the invoice from the bid to obtain there non binding quote amount they wanted. We prepped and helped immensely to facilitate the project and reduce man hours and low and behold the price was nearly the same. We prepped and operated on the pretense of the non binding bid and then the bill came and it billed much different then the original bid. Undisclosed truck fees and phantom workers not on the job. Had we known we would have set up differently. They did work with us and we worked it out so that was great of them but should not have been necessary. Advice, use them, but monitor everything very carefully and assume anything and everything will get you charged even when its their poor timing, equipment (missing ramps) and waiting on trucks. Log log log everything. Log everything. I can promise you will be happy you did and scrutinize the billing. Did I mention log everything?
- SKSoslan KozaevJun 1, 20225.0Good people. So fast
- RKRon KazFeb 26, 20165.0When I moved for work two years ago my company chose Merchants. They were simply fantastic. Attention to detail and communication were outstanding. So recently when I needed to move my Mom here, I chose Merchants again. Second time in a row that they have been totally impressive. Every detail, every check-up phone call, every email, every time, was done with care, concern and friendliness. I couldn't be happier and I recommend Merchants without reservation. If I ever move again or have the opportunity, I will use and recommend Merchants every time.
Frequently Asked Questions About Merchants Moving & Storage, Inc.
What services does Merchants Moving & Storage, Inc. provide?
Merchants Moving & Storage, Inc. offers household moving, logistics services, storage, international moving, long distance moving, and corporate relocation.
Where is Merchants Moving & Storage, Inc. located?
They are located at 11345 W. Executive Dr., Boise, ID 83713, USA.
What are the business hours of Merchants Moving & Storage, Inc.?
The company is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends.
How can I contact Merchants Moving & Storage, Inc.?
You can reach them by phone at +1 208-376-8990 or email at ron@merchantsmoving.com.
What payment options are accepted by Merchants Moving & Storage, Inc.?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is it possible to get an online moving estimate from Merchants Moving & Storage, Inc.?
Yes, they offer free, no-obligation online moving estimates through their website.
What should I know about nearby businesses when visiting Merchants Moving & Storage, Inc.?
Nearby are businesses like ODIN Works (industrial equipment), Creative Kitchen and Bath (plumbing and hardware), and The Stair Guyz (construction services), which might be useful if you need home renovations or supplies along with your move.
Are there storage facilities near Merchants Moving & Storage, Inc.?
Yes, nearby you can find Atlas Van Lines Agent and other storage facilities that complement moving services in the area.
What nearby services can help with home cleaning and maintenance after moving?
Happy Homes Maid Service offers home cleaning and beauty spa services nearby, which can help keep your new home tidy after your move.
Does Merchants Moving & Storage, Inc. have any industry affiliations?
Yes, they are affiliated with ProMover, ATA, and Atlas Van Lines, ensuring trusted and certified moving services.