Trading Post Moving & Storage

Reviews

• AE

  Andrea Ellis

  Mar 5, 2026
  1.0
  On 19 February 2026, I received an email stating: “We are scheduled to begin packing on 03/03/2026 and will load 03/05/2026.” Shortly thereafter, I spoke with a company representative (believed to be Lisa) and informed her that the estimated 17,000 lbs was significantly inaccurate and that the shipment was closer to approximately 300 lbs, not requiring multiple packing or loading days. She agreed, and we verbally adjusted the schedule. However, I never received a confirmation email or any written follow-up reflecting this change. At approximately 1630 on 4 March 2026, I received a phone call stating movers would arrive between 0800–1000 on 5 March. I was told I would receive a call 30–60 minutes prior to arrival. When no movers arrived during the stated window and no advance call was received, I contacted the company and spoke with Heather B. During this call, I was informed that I was required to remain available from 0800–1700 per documentation that had allegedly been sent to me. When I requested clarification on when this communication had been sent, Heather was unable to provide a date or documentation and stated it was an automated email. I never received any such email beyond the 19 February email which reflected incorrect information. She then altered her response and stated that this availability requirement was “military policy” and that any concerns should be directed to the military. This response was inappropriate, as the issue was not policy, but rather a lack of clear communication and confirmed scheduling from the company. While I understand that moving schedules can shift and delays occur, the lack of written confirmation, inability to substantiate claims of prior communication, and the unprofessional tone during my conversation with Heather were unacceptable. During the call, I was interrupted repeatedly and spoken over to the point that I had to state twice that I was not attempting to argue but simply resolve the issue. My concern is not operational delays, but rather communication failures and customer service conduct.
• AC

  Aubrey Cochran

  Jan 22, 2026
  5.0
  TRADING POST DID A EXCELLENT JOB WITH OUR MOVE- I WOULD HIGHELY RECOMMEND
• ES

  Elizabeth Schorr

  Jan 22, 2026
  5.0
  The Trading Post helped with our move last spring and was fantastic to work with from start to finish. Scheduling was easy, and the team packed our belongings with care and upbeat energy. They turned what could have been an overwhelming experience into something genuinely enjoyable. I’ll definitely use them again and highly recommend them to friends. Thank you!
• ST

  Stella Tsai

  Jan 21, 2026
  5.0
  Very pleasant, cooperative, knowledgeable, amenable to complicated furniture placement requests
• JW

  Jim Wilcox

  Jan 21, 2026
  5.0
  The movers were on time and very organized. They were careful with the breakable stuff. We had a multiple day move, so they left our bedroom intact at the end of the first day. This gave us a place to sleep. They did many little things that made a big difference.

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