Smooth Connection LLC

Reviews

• EE

  Evonne

  5 days ago
  1.0
  If your primary concern is a clean vehicle and courteous drivers, this service may meet your expectations. However, if reliability and punctuality are important to you, I would strongly recommend considering another option. Our experience was disappointing on multiple fronts. For a scheduled 6:00 AM airport pickup, the driver arrived late (over 20 min), creating unnecessary stress at the start of our trip. Unfortunately, the issues continued on our return. Despite being told they monitor incoming flights and stage drivers accordingly, we were left waiting for over 45 minutes, outside, after we got to the pick-up location. When we contacted the company, we were told the delay was due to construction traffic. This explanation did not align with the conditions at the time (as verified by satellite traffic mapping systems)—traffic was minimal, and we observed no delays along the route ourselves. The lack of a clear or credible explanation, combined with no acknowledgment or apology for the inconvenience, was particularly frustrating. Overall, the experience reflected a lack of professionalism and reliability that would make me hesitant to use this service again.
• AD

  Angela Dixon

  Mar 9, 2026
  5.0
  Reliable, professional, prompt and friendly. Would recommend 100 percent!!
• NN

  NancyAT

  Mar 6, 2026
  5.0
  I have been a customer of SMOOTH CONNECTION for over two years. This is a reputable company that have professional Drivers to drive you to wherever you need to go; such as a Doctor's Appointment, The Airport, The Hospital, or even a Grocery Store. Call in advance and talk to Dawn or her partner about your needs and details as to , when you need a Driver, the time frame , etc. Their prices are more than fair! Their vehicles are well maintained , clean and roomy. The Drivers are courteous, conscientious and give you top notch care. They make sure your ride is comfortable and to your liking. I am a repeat customer and am truly thankful that SMOOTH CONNECTION exists! Nancy AT
• SD

  Sosa Dom

  Feb 20, 2026
  5.0
  Very professional and a good time! Would recommend to anyone! I met the owner and he’s a very nice guy and takes care of his customers!
• CH

  Colin Hughes

  Jan 30, 2026
  5.0
  I’ve been using Smooth Connection LLC for a couple of years now on a regular basis for business travel. Chuck and Dawn are amazing, they provide a first class, top notch service. Their drivers are always on time (often early) professional and courteous which makes traveling so much less stressful. Their vehicles are clean, comfortable and well maintained. What really sets them apart is reliability, whether it’s an early morning pickup or a late night flight, I can always count on them. Communication is excellent, scheduling is easy and I never have to worry about missing a flight. I wouldn’t use anyone else for airport transportation and highly recommend them to anyone looking for a dependable and professional service. Thank you Chuck, Dawn and the rest of the team.

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