White Lion Moving & Storage

Reviews

• BM

  Briana Madrid

  Nov 17, 2025
  1.0
  My experience with White Lion Moving Company was extremely disappointing from start to finish. I selected White Lion because they offered the best price and had the strongest reviews among the three movers I interviewed. Unfortunately, the service I received fell far below those expectations. The moving crew was extremely slow, and I witnessed them taking breaks during paid time. Despite this, my final bill came in higher than the original quote, and it took two weeks and multiple follow-ups just to receive the invoice. To make matters worse, the only reason I knew I was even charged was because I received an email notification. My account manager never called to review the final total, discuss the additional charges, or get approval. My card was simply charged without any communication, which is completely unacceptable. I expected a discussion before any payment was processed, especially given the issues during the move. My Peloton treadmill was also damaged during the move, resulting in a $1,200 repair. While I understand I didn’t purchase additional insurance, I still expected a basic level of accountability and customer care. Instead, I asked multiple times for a claim form and never received one. Communication throughout the entire process was consistently poor. My account manager often went days without responding and only replied when I repeatedly called or texted. When I asked for a discount due to the slow crew, lack of communication, and the damage caused, White Lion only offered a $185 discount, an amount that doesn’t come close to addressing the issues. And now, instead of resolving the matter promptly, White Lion has pushed my case into an appeal process that will take at least 25 days for a response. This is not a productive or customer-focused way to handle a problem that occurred entirely under their watch. Despite choosing White Lion Moving Company in good faith based on price and reviews, the lack of professionalism, transparency, and accountability made this move far more stressful than it needed to be. I strongly urge others to look elsewhere.
• GH

  Greggory Hockenberry

  Mar 6, 2024
  5.0
  I had a great and respectful crew. They were amazing at packing and took great care of my furniture. They also set up and unwrapped at my new place. I have moved many times and this was one of the best moves I've ever had.
• CR

  Christian Rey

  Jan 26, 2024
  5.0
  Working with White Lion was a great experience. Francesca scheduled us for a virtual walk through of our 3/3 condo in a high rise building on the 23rd floor, and went into great detail on all the items that needed to be packed. She set expectations early on and did not overpromise and certainly did not under deliver. The pricing was in line with two other bids we received, and Francesca was by far the most detailed. Our move required White Lion to store our stuff in their AC storage units for a period of 2 weeks prior to delivery to our new home, which was in state, from the Fort Lauderdale area to the Tampa Bay area. We were weary of this process as we had heard of numerous nightmare stories on movers losing things in between moves, but everything arrived in perfect condition! As for the movers, JC and his crew were courteous and all smiles, despite the very difficult process of packing all our furniture into their truck. Not once did I see a frown on their faces, they worked efficiently and tirelessly for nearly 7 hours straight. They put us at ease with the level of care they put into packing, wrapping and moving our furniture. I was initially very worried about damage to my TV's, I had 4 TV's total, from 55 inches to 85 inches, and they were all cared for and packed with great care. They also took all the beds, computer desks, dining room table, etc apart themselves, we did not have to lift a finger. The delivery went smooth and without issue. The same crew managed by JC, called to confirm their arrival once when they left on the drive and one last time when they were near our new home. They took great care with our home and moving all the furniture to its respective room, put all the furniture together, which again, saved us an incredible amount of effort and time. Overall, would absolutely hire White Lion again, the service was above and beyond what I expected.
• FC

  Felix Crosser

  Dec 11, 2022
  5.0
  Experience, teamwork, excellent customer service
• AA

  Amy Asher

  Nov 5, 2020
  5.0
  I moved during covid so was very pleased that Jeff could do estimate via FaceTime. I hired White Lion to pack, move, 3 month storage, and then move again. The great part of using White Lion is the excellent service! Specifically, Jennifer was my go to person. Jennifer has a very easygoing personality. Even when I was probably being “boca” demanding, her demeanor was always pleasant and very eager to please. The end result was that my move stayed within estimate range, and the moving crew all 3 days were top notch. Thank you White Lion team!Jeff, Jennifer, Kevin (mover) and team

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