Cardinal Van & Storage

Reviews

• KJ

  Kameron Jones

  Jan 16, 2026
  1.0
  Avoid at all costs. Absolutely terrible experience from start to finish — and it still isn’t resolved. The manager is completely absent. He is never in the office, refuses to speak with me directly despite multiple requests, and all communication is filtered through Jennifer. While Jennifer has been kind and genuinely tries to help, she clearly does not have the authority to resolve anything, leaving customers stuck in endless limbo with no real decision-maker. My mother passed away and had fallen behind on payments. While they initially worked with me on adjusting the balance, the pickup process has been an absolute nightmare. I have been chasing this company for nearly two weeks just to get a confirmed pickup date. The manager insisted that payment be made by cashier’s check — which is fine — but then demanded that it be mailed so it can “clear,” which makes no sense since cashier’s checks are already guaranteed funds. This added unnecessary delays for no legitimate reason. Calls are not returned. Follow-ups go unanswered. Nothing gets resolved unless you relentlessly chase them — and even then, there are constant excuses and shifting requirements. What’s most disappointing is the complete lack of empathy or urgency from management, even knowing the circumstances surrounding my mother’s passing. Instead of compassion or professionalism, I’ve been met with unnecessary roadblocks during one of the hardest moments of my life. This company added avoidable stress, wasted time, and emotional exhaustion to an already painful situation. Poor leadership, broken communication, and zero accountability. I strongly discourage anyone from doing business here — especially if your situation is time-sensitive or emotionally sensitive in any way.
• MH

  Mike Hamlet

  Jun 10, 2021
  5.0
  Friendly and knowledgeable staff

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