Customer Service
Many customers praised the staff for their professionalism, kindness, and thorough explanations throughout the process.
Communication Issues
Several reviews highlighted significant problems with communication, including delays in updates and difficulty reaching attorneys directly.
Mixed Experiences
While many clients reported positive outcomes and satisfaction, others expressed frustration over unmet expectations and lack of clarity regarding their cases.
Professionalism
Most reviews noted the professionalism of the attorneys and staff, particularly Oscar Castellón, Esmeralda, and Valeria.
Concerns About Reliability
A few customers raised concerns about the reliability of the firm's services, citing issues with case handling and responsiveness.