Many customers reported poor communication, including unreturned calls and emails, and lack of updates on their cases.
Mixed Outcomes
While some clients praised the firm for successful case resolutions, others expressed dissatisfaction with the outcomes and handling of their cases.
Professionalism Concerns
Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of preparedness during court appearances.
Customer Service
There were numerous complaints about the overall customer service experience, with clients feeling ignored or treated dismissively.
Expertise Praise
Despite the negative feedback, some clients acknowledged Caroline's expertise in landlord-tenant law and her ability to achieve favorable results.
TT
TinaB
Nov 14, 2025
5.0
She Is ABSOLUTELY..."The BEST".
Thorough & Concise
⚖
KL
Kelsey Lewis
Oct 22, 2025
1.0
I called for the advertised free 15 minute consultation. I was only asked for my name and phone number, then transferred to an attorney who informed me that that was the consultation and any more would be $400. I informed him that I did not receive a consultation and after going back and forth with him twice, he asked me to explain my situation. I declined and informed him I would be looking elsewhere. If this is how they handle the initial phase, I want nothing to do with this practice.
LJ
Laura Jurek
Oct 9, 2025
5.0
Caroline was able to get my back rent forgiven through a afadavid she was also able to seal my eviction record i am very pleased with her outcome i recommend anyone that is in trouble to call her
SB
Shamika Benson
Sep 22, 2025
5.0
Caroline j Smith is amazing she's a god sent lawyer if you're having problems with your landlord please go to her I love her and het staff amazing amazing work
AB
Amy B
Sep 2, 2025
5.0
Things got complicated very quickly for no reason with this landlord. Landlord lawyers were pushing for trial…Caroline was all for it and I now know why…she is fierce at cross examination! We came out of the lawsuit fairly unscathed considering what they were demanding going into the trail. The other side knew it was ‘over’ after 30 min of cross examination by Caroline and they were eager to ‘talk’ when we had a short break. She sealed the deal and everyone was on their way!
Frequently Asked Questions About Caroline J. Smith & Associates
What should I do to prepare for my consultation?
Just give us a call! We'll be more than happy to schedule you for an initial consultation with an eviction lawyer in Chicago, IL and let you know what to bring. Please reach out to us by phone or by using our contact form.
What sets Caroline J. Smith & Associates apart from the competition?
At Caroline J. Smith & Associates we're proud to mention we have over 100 years of combined experience and are determined to work for you. Our tenant rights lawyers in Chicago, IL promise to deliver you the most ideal results based on your situation. Give us a call today so we can schedule an initial consultation.
What legal services does Caroline J. Smith & Associates offer?
We have many areas of practice to cover you legally. We work with real estate and represent landlords and tenants alike for a wide range of complications. Get in touch with us today to see what our tenant and landlord rights lawyers in Chicago, IL can do for you!
What legal services does Caroline J. Smith & Associates provide?
Caroline J. Smith & Associates offers legal services in real estate law, landlord law, eviction law, and tenant law in Chicago, IL.
How can I prepare for my consultation at Caroline J. Smith & Associates?
You can prepare by calling the office to schedule an initial consultation and get guidance on what documents to bring.
What makes Caroline J. Smith & Associates different from other law firms?
The firm has over 100 years of combined experience and is dedicated to achieving the best results based on your situation.
What are the office hours for Caroline J. Smith & Associates?
The office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 12:00 PM, and Sunday from 12:00 PM to 4:00 PM. Extended hours are available by appointment.
What languages are spoken at Caroline J. Smith & Associates?
The firm provides services in English and Spanish.
What payment options does Caroline J. Smith & Associates accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where is Caroline J. Smith & Associates located?
The firm is located at 77 W Washington St, Ste 1001, Chicago, IL 60602, USA.
Are there any notable legal services nearby Caroline J. Smith & Associates?
Yes, several legal offices are nearby including Law Offices Paul R O'Malley Ltd, Law Offices John C Wunsch, P.C., and Friedman Mark B Law Offices, which can be helpful for referrals or complementary legal services.
What nearby amenities can I visit around Caroline J. Smith & Associates?
You can visit nearby locations such as World Hair Institute for beauty services, Silk Road Theatre for performances, and BMO Harris Bank for banking needs.
Can public transit users easily find Caroline J. Smith & Associates?
Yes, given its central location near multiple legal offices and businesses downtown Chicago, it's accessible and nearby places like Chicago Temple and First United Methodist Church at the Chicago Temple can serve as landmarks to help find the office.