Business Details
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WV-100232624 At Jen Kesling State Farm, we are proud to serve Buckhannon, WV, and the surrounding Upshur County communities. Our mission is to become your first choice for all your insurance needs by establishing a personal relationship with you and helping you understand the risks you face every day. We focus on Auto, Home, Renters, Life, and Commercial Insurance throughout the Buckhannon, WV area. When unfortunate incidents occur, we pledge to be there to assist you-through the good and the bad.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
Location
Jen Kesling - State Farm Insurance Agent
830 Route 20 South Rd, Buckhannon, WV
26201, United States
Hours
Reviews
4.9
272 reviews
5 stars
264
4 stars4
3 stars0
2 stars0
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by agents like Julie and Megan.
Cost Savings
Many reviews highlighted significant savings on insurance premiums compared to previous providers, with several customers reporting lower rates and better coverage.
Knowledgeable Staff
Agents were noted for their expertise and ability to guide customers through the insurance process, addressing questions and concerns effectively.
Local Business Appeal
Customers appreciated the local presence and personal touch of the agency, feeling valued and treated like family.
Overall Satisfaction
The majority of reviews reflected a high level of satisfaction with the service, recommending the agency to others for their insurance needs.
- ABAngela Boyles3 days ago5.0Amazing customer service helping me switch and update policies to meet some specific needs. Highly recommend.
- BMBritney MceversNov 13, 20255.0Julie is super helpful, and professional! She responds quickly without error!
- MOMichael ODonnellNov 3, 20255.0Megan did a great job proving us the right level of coverage at a good price. Megan is friendly and helpful!
- BPBrittany PratherOct 21, 20255.0My husband and I were looking for a new auto insurance and doing online quotes. Megan called me and got us a lower premium with our 16 year old added then our previous insurance. Megan has been so patient with us while I have called her probably 10 times with questions to make sure we were doing everything correct.
- TJTabitha JerniganOct 20, 20255.0Megan has been incredible to work with! I called about a home insurance quote and she was able to save me money on my auto insurance policy compared to the quote I had with progressive. She was kind and patient and worked to get me the best deal for my needs! Highly recommend!
Frequently Asked Questions About Jen Kesling - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Jen Kesling - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone number and email are available on the details page of your bill.
What services are available through the State Farm mobile app offered by Jen Kesling's office?
The app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Jen Kesling - State Farm Insurance Agent in Buckhannon, WV?
The office is open Monday 9:00 AM - 5:00 PM and Tuesday to Friday 8:30 AM - 5:00 PM. It is closed on weekends and major holidays.
What types of insurance does Jen Kesling - State Farm Insurance Agent provide?
They provide Auto, Homeowners, Renters, Life, Motorcycle, Property, Boat, Pet, and Business Insurance.
Can I change my coverage online with Jen Kesling - State Farm Insurance Agent?
Yes, you can request changes to your coverages online; they will be forwarded to your agent for processing.
Is the office of Jen Kesling - State Farm Insurance Agent wheelchair accessible?
Yes, the office has wheelchair accessible entrance, parking, seating, and restroom. It is also welcoming to LGBTQ and is a transgender safe space.
What payment methods are accepted at Jen Kesling - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Are there any nearby restaurants where I can dine before or after visiting Jen Kesling - State Farm Insurance Agent?
Yes, Alfredo's of Buckhannon, a Greek restaurant, and Sam's Pizza, an American pizza restaurant, are nearby for dining options.
What nearby fitness centers are close to Jen Kesling - State Farm Insurance Agent?
Nearby gyms include BFC Fit 24/7 and Buckhannon Fitness Center, excellent places for exercise before or after your visit.
Are there nearby automotive services around Jen Kesling - State Farm Insurance Agent?
Yes, nearby automotive services include Balls Autobody, Tennerton Auto Services, and Tennerton Tire Center, which could assist with vehicle needs.