This is by far the worst insurance office that I have ever walked into. I knew right away that it was going to be a unique visit when not even the “head” Allstate agent did not even introduce himself to me; after all he was the first one to greet me after standing in the entrance for about a minute. Then John told me someone would be with me shortly, which they had to move a laptop into the office that I and his associate would talk. Once again, no introduction, and this condescending little being of a man, who I think is John’s son, could not find my information. Repeatedly asked “are you sure you are an Allstate customer”, “do you know you address, are you sure that is correct”, “are you sure the phone number that you gave me is correct”. Finally after about five minutes of repeatedly misspelling my last name he finally found my account.
All I wanted was renter’s insurance on the house that I am renting from a landlord. You should have seen the confused look on his face, "do you mean that you need renters insurance because you are the landlord, or do you mean you need renter’s insurance because you are a tenant". So after that I got up and asked to speak to his manager/supervisor. John came out of his office in a panic and asked what was wrong and I told him but all he could keep saying is “I don’t understand, explain it to me again”, really John, how many times does one have to tell you something before you understand it. He just kept making excuses about how people come into his office all day and gives him and his staff the wrong information. Really, John, every day, maybe it is the right information but you and your staff have your noses too far up in the sky to care or that you and your staff are just that incompetent.
People Allstate is a decent insurance company but the personnel that are working at the Wausau office do not know how to do their job. Total disrespect and do not truly care about the customer.
Kane A. Juntunen
Disabled 16 Army Combat Veteran