Joseph Del Grosso: Allstate Insurance

Reviews

• SM

  Sharon McAllister

  Mar 31, 2026
  5.0
  Mr. Eddy was wonderful to work with, very nice to talk to, and extremely informative. I would certainly recommend him if I know of anyone who needs insurance. I'm happy to have switched over to Allstate. Thank you! Sharon
• MW

  Merrilee Webber

  Feb 5, 2026
  5.0
  Amazing company and crew! I’ve never felt more heard and understood. I’m able to call and ask any kinds of questions no matter how silly and I never get made to feel insignificant! Highly recommend!!
• JG

  Jason Gavinski

  Feb 4, 2026
  1.0
  After my Allstate account was reassigned to Joseph Del Grosso when my prior agent closed, I experienced a noticeable decline in service. There was no onboarding outreach, no policy review, and no discussion of whether my coverage was still appropriate or competitively priced. The only changes I observed were unexplained premium increases, without any proactive communication or servicing support. When I later contacted the agent through Allstate’s website to request routine policy information—including prior policy details and costs—I clearly indicated email as my preferred method of communication. That preference was not respected. When a phone call eventually occurred, the interaction was frustrating and unproductive. Rather than addressing my coverage questions, the conversation became dismissive and confrontational, with my request for standard policy information being questioned instead of answered. I ended the call due to the tone of the interaction. I have been an Allstate customer since at least 2012, and given that long relationship, the lack of engagement, absence of any policy review, and unprofessional communication were especially disappointing. This experience did not reflect the level of customer care Allstate promotes. As a result, I am now seeking coverage outside of Allstate and feel compelled to share this experience so others can make informed decisions. This review reflects ongoing servicing issues—not claims handling or underwriting—and centers on a lack of proactive support, poor communication, and an unsatisfactory customer service experience with this agent. If you stumble upon Joseph Del Grosso I would move on to another agent.
• HH

  Heidi Higdon

  Jan 9, 2026
  5.0
  I post this to share our thanks to the team of Allstate Insurance Agency that I have delt with for much more than a decade (but less than a centenary, I'm not that old!). For their knowledge, expertise and professionalism, and especially their heart and understanding of each customer's needs. These people have helped me, and many others for over 15 years. Perhaps, not every insurance agency is the same, and for a good reason. Others can offer their idea of cheap rates, but as far as this insurance company is concerned, a balance of rates and coverage is important. And they explained this to me all in very real and understandable terms. As far as I have experienced, this agency has had the most wonderful people. To send thanks to, Jessica W. Brandon, Lindsay, Desirae, William, and their team leader, Joeseph, as well as all the others that support this work who are NOT named, that do so much of the much needed, tedious, and wonderful work, I extend my everlasting thanks and gratitude. Thank you for your line of work.
• JH

  José Hidalgo

  Dec 15, 2025
  5.0
  Es una de las mejores personas que he oído en mi vida me ayudó mucho con mi seguro de auto es una de las personas que ama a su trabajo ama al trabajo que hace y nos apoya a nosotros la gente latina es una de las personas que le agradezco mucho que llevaba años un seguro que pagaba demasiado dinero con ella me vino ayudar de mi parte ella es la mejor persona de para ayudarte a agarrar un seguro

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