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WA-755153 Our mission is to be the local resource you can count on that assists you in the management of financial risks and help you cement a strong foundation for a brighter financial future.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Julia Johnson - State Farm Insurance Agent
3450 South 344th Way, Federal Way, WA
98001, United States
Hours
Reviews
4.8
361 reviews
5 stars
336
4 stars
12
3 stars1
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of agents like Lisa, Tania, and Richelle, highlighting their quick responses and willingness to assist.
Communication
Customers appreciated the clear explanations and communication regarding policies, with several mentioning the agents' attentiveness to detail.
Mixed Experiences
While many reviews were positive, there were notable complaints about billing issues and unprofessional interactions, indicating inconsistency in service quality.
Recommendations
Numerous customers highly recommended the agency and specific agents for their excellent service and support.
Pricing Concerns
Some customers expressed dissatisfaction with unexpected increases in premiums and issues related to policy cancellations.
- ALAndrew Lee4 days ago5.0Needed help with updating my insurance policy and with a quote for another policy. Shannon answered my phone call. Courteous, professional, efficient support. Sets the standard for how business should be conducted. Good work.
- CBCherelle BarrettNov 14, 20255.0I spoke with agent, Richelle, about an issue I had and she addressed it immediately. Not only was she professional, she made my experience stress-free. She walked me through every step to resolve the issue.
- BABeatriz AlvarezNov 13, 20255.0Lisa was really helpful and really nice she had patience with me while I was getting information together. She never try to rush me or be rude.👍
- DHD HubbardNov 11, 20255.0I had been in an accident with one of the clients when the claims of office drop the ball. The gal at the reception desk went to bat for me so I could receive my damage losses as quickly as possible. Thank you very much Miss Grisell Luna for all your efforts. 😀👍 -Donnie Hubbard
- EMElder MaldorreraNov 4, 20255.0La verdad me gusto como me atendió la señorita Thania en mi proceso de Seguro de Vida y de Aseguranza de Auto, ella es una de muchos que se preocupa por los clientes y la verdad es buena en los temas de seguros, que Dios la bendiga a ella y en el area de trabajo. Bendiciones a todos.
Frequently Asked Questions About Julia Johnson - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an insurance quote online at Julia Johnson - State Farm Insurance Agent?
No, you can get a free insurance quote online without any payment.
How can I contact the agent for billing or payment questions?
You should contact your agent using the phone number or email provided on your bill's details page.
What features does the State Farm mobile app offer?
The app allows you to manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at Julia Johnson - State Farm Insurance Agent?
It typically covers towing, delivery of fuel, oil, battery or tires, up to one hour of locksmith services, and mechanical labor for select services.
What are the business hours for Julia Johnson - State Farm Insurance Agent?
Open Monday, Wednesday, Thursday, and Friday from 8:30 AM to 5:30 PM; Tuesday from 9:30 AM to 5:30 PM; closed on weekends and specified holidays.
Which payment methods are accepted at Julia Johnson - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Can I purchase a State Farm policy online from Julia Johnson's office?
Typically yes, you can purchase a policy online after the quote process, or contact the agent if this option is unavailable.
What nearby employment agencies can help clients visiting Julia Johnson's office?
Nearby employment agencies include Accountemps, Robert Half, Robert Half Recruiters & Employment Agency, Aston Carter, and Aerotek, which can assist with job placement.
Are there any nearby educational institutions that clients might visit before or after meeting with the agent?
Yes, clients can visit DeVry University Federal Way Campus or Bezos Academy Federal Way - Lakeland nearby for educational services.
What local cafes or restaurants are near Julia Johnson - State Farm Insurance Agent for a convenient stop?
Kiebo Cafe and Ebony and Ivory Coffee are nearby places where clients can enjoy food and beverages before or after their visit.