Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
WA-1028113 The mission of our office is to help our State Farm policyholders manage the risks of everyday life and to be the first choice for all your Washington and Idaho Insurance needs. We focus on Auto Insurance, Home Insurance, Renters Insurance throughout Washington and Idaho, including; Deer Park, Spokane, Riverside, Clayton, Chattaroy, Elk, Loon Lake, Tumtum, Ford, Milan, Camden, Springdale, Newport, Chewelah, Valley, Colbert, Mead, Spokane County and Stevens County. Deer Park, WA Insurance.
Location
Billy Costello - State Farm Insurance Agent
104 N Main St, Deer Park, WA
99006, United States
Hours
Reviews
4.9
249 reviews
5 stars
236
4 stars
6
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, especially Cindy and Madi, received high praise for their exceptional customer service, being friendly, knowledgeable, and responsive to client needs.
Community Engagement
The office is actively involved in the local community, with many customers appreciating their support for local events and organizations.
Professionalism
Customers noted the professionalism of the agents, highlighting their ability to handle complex insurance needs and provide thorough explanations.
Accessibility Issues
Some customers expressed frustration with appointment scheduling and response times, indicating a need for improved staffing or availability.
Competitive Pricing
Many reviews mentioned satisfaction with the rates offered, especially in comparison to other insurance providers.
- DTDesirae TaftDec 19, 20255.0I visited the State Farm office in Deer Park to get a quote for auto/boat insurance. I was greeted with exceptional customer service! Cindy was quick and efficient. She was able to provide me with a detailed quote! Thank you, Cindy and all the State Farm employees :)
- SLStanley LehtoDec 19, 20255.0My current insurance renews in January. In hopes of saving some money I called this office to get a quote. The staff are very quick, knowledgeable and friendly. I would recommend calling them! Thank you for your help!
- KGKylene GrubDec 18, 20255.0We've recently switched to State Farm, and one of the main reasons is the customer service from this office. Everyone one has been helpful in answering questions and negotiating State Farm procedures. They also invest in our community😊
- KBKen BeltranDec 18, 20255.0They don't make better people than Cindy and the staff in the Deer Park office. I've been with State Farm insurance for more than 40 years and 23 of those with Cindy. Always professional and personable, hopefully another 40!!!
- KWKristin WebbDec 8, 20255.0I spent many years at Billy's office and have seen how they strive to take care of thier customers in every way possible. There is no one better in this business than Cindy Lenz about making sure that your policy fits your needs, she will always go the extra mile to get you the best policy possible. If you need new coverage and are looking for the best option in Eastern Washington, this is the place to go. They can help with more than just home and auto... they can also make sure your family has life insurance to protect them if something happens.
Frequently Asked Questions About Billy Costello - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Billy Costello - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Billy Costello - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Log in with your User ID and password to view billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your State Farm agent for any billing, payment, or coverage questions. Your agent's phone number and email are on your bill's details page.
What services does the State Farm mobile app provide?
The mobile app helps manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Billy Costello - State Farm Insurance Agent in Deer Park?
The office is open Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 4:00 PM. It is closed on weekends and holidays.
What types of insurance products are offered?
We offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Are there any nearby places where I can grab a meal before visiting the insurance office?
Yes, you can visit nearby restaurants like KC's Take n Bake, K C's Take & Bake Pizza & More, Rancho Alegre-Mexican Restaurant, or Vine Wine for dining options.
Where can I find a nearby coffee shop close to Billy Costello - State Farm Insurance Agent?
Nearby coffee shops include Coffee Coma, Five North Coffee and Gifts, and Lofty Skies Coffee for your coffee or cafe needs.
What local shopping options are near the insurance office?
You can explore local shops like Susan's Second Hand, Lost Treasures Thrift Shop, Racks & Rhinestones, and The Local - Goods & Gather nearby.