Unprofessional - the likes of which I've never seen. Very rude, terrible customer service from Nicole Citro herself. As a paying customer I don't need to be yelled at by someone who is supposed to be an adult, for things that have nothing to do with why I'm calling. Aside from being hung up on by someone who must be having just the worst day ever, this agency has been incredibly difficult to make and understand policy changes with. Usually I'm more confused after speaking with them, and I've been with enough insurance agencies to know that shouldnt be the case.
LC
Levi and Corinne
Jan 30, 2020
1.0
Horrible customer service, cannot even spell my name correctly. Did not add the proper insurance to our policy which cost us a lot of money when we got into a car accident. Has no idea about car values or the cost of unique vehicles and drastically under valued ours.
DW
Diana Woodruff
Nov 24, 2019
5.0
Nicole and Renee are the best. They answer your questions quickly. It is nice to deal with people in my local area. I would highly recommend The Citro Agency for your Allstate Insurance. Give them a call, you’ll be glad you did!
TP
Taylor Pecor
Jul 10, 2019
5.0
Renee has always been super helpful trying to get me into the right policy with the most savings. She goes above and beyond to make sure I get the best price possible, all while still maintaining good coverage. I would HIGHLY recommend the Citro Agency to anyone!
QA
Qahtan Adnan
May 31, 2018
5.0
I like to make deal with you guys so nice and super friendly with customers.
Frequently Asked Questions About The Citro Agency: Allstate Insurance
What types of insurance does The Citro Agency: Allstate Insurance offer?
The Citro Agency offers auto, home, life, motorcycle, boat, business, and renters insurance, among other coverage options.
What are the business hours of The Citro Agency: Allstate Insurance?
The agency is open Monday to Wednesday from 8:30 AM to 5:30 PM, and Thursday to Friday from 8:30 AM to 5:00 PM. It is closed on Saturdays and Sundays.
Where is The Citro Agency: Allstate Insurance located?
It is located at 20 Kimball Ave, Suite 307, South Burlington, VT 05403, USA.
How can I contact The Citro Agency: Allstate Insurance?
You can reach them by phone at +1 802-863-3434 or toll-free at +1 877-241-1577, or email them at CITROAGENCY@allstate.com.
Does The Citro Agency: Allstate Insurance offer online appointments?
Yes, they offer online appointments that can be scheduled through their website.
Is The Citro Agency a family-owned business?
Yes, The Citro Agency is a family agency with over 50 years of service, emphasizing helping families with their insurance needs.
What nearby services can I visit when coming to The Citro Agency?
Nearby you can find services like Queen City Paw Spa for pet grooming, Vermont Integrative MD for family medical care, and Sterrett Law for legal services.
Are there wellness centers close to The Citro Agency?
Yes, wellness options nearby include Rehab Zone Physical Therapy, Lia Lovers spa and holistic care, Epic Performance chiropractic services, and Solstice Chiropractic and Wellness Center.
Can I find financial and security services near The Citro Agency?
Yes, nearby financial services include Pastore Financial Group, and for security needs, Securitas Security Services USA is close by.
What languages are spoken at The Citro Agency: Allstate Insurance?
The agency primarily conducts business in English.