Adrienne Link: Allstate Insurance

Reviews

• JE

  JoAnn Ellington

  Mar 30, 2026
  5.0
  Adrienne Link was exceptional and knowledgeable in helping us "bundle" our insurance; also very patient. I could not have done it online.
• JB

  Jesse Boone

  Feb 14, 2026
  5.0
  I've been with this agency for the better part of 30 years. Excellent customer service.
• CW

  Cristina White

  May 12, 2021
  1.0
  My policy was canceled on the 1st of April. I canceled my policy on time, but due to the error on the part of YOUR customer service representative, my policy didn't cancel until April 4th, generating a bill for $31.06. I think it is bad business practice to charge your clients when the client did everything correctly, and the error was on the part of Allstate. The man assigned to my claim was rude and would not allow me to speak to upper management, he claimed he was the final level of escalation. In short, this and several phone calls to my non-existent agent that are still unanswered, are the reason we are no longer customers. ****In follow up to your response, I did call your office several times before my husband and I made the decision to cancel our policy. The lack of response from your office and lack of notification that our policy was even transferred to your office is poor business practice. Every time I tried to contact your office over a 2 month prior period (Feb and March) either resulted in leaving a voice mail or being sent to a call center to deal with an automated system, or a customer service representative with no clue as to how to help me, but refer me back to you, my non-existent Agent. So please don't pretend you tried to help, you and your office have offered no help to us whatsoever and now I'm stuck with a bill that I have to pay in order to avoid collections due to an error on Allstate's behalf.****
• TC

  Tracy Crothers

  Dec 23, 2018
  5.0
  The lovely ladies in this office are always so helpful and willing to spend lots of time explaining coverage questions and options for me. Thank you!