Dr. Maurice B. Springer: Allstate Insurance

Reviews

• DP

  Debra Pickus

  Aug 29, 2023
  1.0
  Maurice Springer provided horrible service when a limb came through our roof and left water damage in the rooms directly below the hole created and several adjacent areas of our home. Initially, Mr. Springer enthusiastically recommended that we file a claim directly with Allstate as this clearly would be a covered event. Unfortunately, this is where his support ended! Shortly after this event, he left on an overseas trip and did nothing further to support our claim. This was the “service” provided, after having consistently paid for Allstate homeowner’s insurance for over 30 years, without ever filing a claim. The frustration of dealing with an Allstate agent that clearly did not value customer service, added to the stress of dealing with the damage to our home. Additionally, dealing with the claims department at Allstate was a total nightmare. To their limited credit, Allstate did quickly send a repair company to put a temporary patch on the hole in our roof and an adjustor to assess the damages within a few days. That is where any semblance of being in “good hands” ended. The adjustor in Allstate’s corporate office who reviewed photos provided by the on-site adjustor, deemed that most of the damage was due to a pre-existing condition and refused to cover that damage, which was the bulk of the issue. Rather, Allstate offered to pay for the roof repair (at a rate that did not match any estimates we received) and a few small spots on an adjacent ceiling (again at a rate that did not match any estimates we received). In the end, they proposed a settlement on our claim that paid $70 over our $1000 deductible. Being naïve in the way insurance companies operate, I expected that Allstate would review their proposal and make a more reasonable settlement. Much to my dismay, Allstate refused to consider the proposal made by a restoration company that they recommended and work with frequently. Additionally, a review by the Virginia Insurance Commission that strongly suggested Allstate review its settlement offered was totally rejected. Essentially, Allstate refused to consider any evidence that was contrary to their assessment. After, experiencing significant stress and frustration trying to utilize our insurance, we decided to move on and pay for repairs out of pocket. Having done that, we are pleased that after 3 months of turmoil, we are able to enjoy our home once again. And of course, we are now with a new insurance agent and different insurance company. It would be my very strong recommendation that you do not use Maurice Springer as your insurance agent and stay away from Allstate as your insurance company! I do not have experience with Mr. Springer’s work as a financial advisor, but if it is anything like his work as an insurance agent, I would steer clear!
• EW

  eunice wallace

  Jan 30, 2023
  5.0
  Dr. Springer made my insurance change a breeze & I was able to get additional coverage at great rates.
• SK

  Sonya Kim

  Jul 1, 2022
  5.0
  Dr. Springer has always been very helpful and fast to respond! As home renters, we have been especially thankful for the fast updates to our Allstate page!
• ES

  Edgar Sabagkit

  Sep 9, 2021
  5.0
  Because of Dr. Mo's brand of service, we transferred all our Insurance needs and requirements to All State. Dr. Mo always finds a way to make sure all bases are conveniently covered, from our perspective as customers. He always returns our calls each time we could not get hold of him. To all people out there, who might need insurance coverage for all their properties, cars, and valuables, reach out to All State, look for Dr. Maurice Springer. Thank you so much Dr. Mo.

Frequently Asked Questions About Dr. Maurice B. Springer: Allstate Insurance