Valley Trust Insurance Group was created in June 2014 with the merger of two long-time Valley agencies, ProSure Insurance and Dorton Insurance Services. This merger created one of the largest, independently owned agencies in the Shenandoah Valley.
We are an independent agency with two office locations Staunton and Lexington. Each office location is comprised of seasoned agents prepared to customized the best protection plan for you, your family, or your business.
Because we are independent, we are free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair prompt payment and service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.