James River is a specialty insurer operating on an approved non-admitted basis in all 50 states and D.C. Since 2003, James River has provided thousands of commercial customers with creative solutions for their particular insurance needs.
No two businesses are the same and at James River each submission is reviewed individually. The company operates in a brokerage model working with specifically authorized surplus lines brokers. Our underwriting approach is characterized by a wide risk appetite and our ability to create solutions for both low and high hazard businesses, many that other underwriters simply decline. We are true E&S underwriters. We strive to provide excellent service and to treat our clients like we would like to be treated.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.