Diligence Insurance Agency: Allstate Insurance

Reviews

• TW

  Tee Walters

  Sep 5, 2025
  1.0
  Terrible communication and customer service. They do not care about the people they serve. Matthew Wech doesn’t return phone calls even if you leave a message. Rita tried to assist then failed me with the lack of communication. I’ve been with them for ONLY one month!! I will be switching soon!! Oh and let me add very unprofessional!! Rita or whoever’s behind those cell phone numbers will text your phone about a google review but won’t text or call to resolve an issue! Uncalled for behavior.
• MT

  Monique TheAccidentalActress

  Oct 7, 2021
  1.0
  This agency has poor customer service and communication. I have an open claim from Feb 2020 and cant seem to get a call about the claim I opened yesterday... even the chat feature is useless for help... I have requested to be moved to another agency and cant seem to get that done either... Update: As you can see, I did receive a reply that was two months later and puts all the blame on a no-longer employed representative. The sad part is, the issues are with communication with your corporate office not just poor employees. There is no true follow-up, so much so, that the initial issue still reflects on my profile. Also, I was just informed that my insurance deducible for my windshield costs me $500. That is a whopping savings of $30!!! Obviously, I paid the repair company directly as filing the claim is incredible usurious.... and Safelite deserved the extra $30. After discussing this with the office, the manager did invite me to go over my policy to lower my deductible (very politely) but again obviously, this does not help the current situation...
• GB

  GARY BORYK

  Jan 5, 2020
  5.0
  THE CUSTOMER SERVICE I RECEIVED FROM THIS OFFICE WAS NOTHING SHORT OF OUTSTANDING AND THE FACT THAT I WAS ABLE TO HAVE THE ISSUE COMPLETELY RESOLVED ON A WEEKEND, YOU CAN'T ASK FOR ANYTHING MORE.

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