Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
VA-590548
Colin Owens State Farm has so much fun helping you figure out what it is you want to get accomplished!
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Colin Owens - State Farm Insurance Agent
12547 Warwick Blvd., Newport News, VA
23606, United States
Hours
Reviews
4.9
274 reviews
5 stars
264
4 stars4
3 stars0
2 stars2
1 star4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and responsive, providing excellent support to clients.
Agent Performance
Several agents, particularly Julie, Jeremiah, and Cody, received high marks for their professionalism, helpfulness, and ability to simplify complex insurance processes.
Long-term Relationships
Many customers have been with the agency for years, highlighting their trust and satisfaction with the service provided.
Mixed Experiences
While most feedback is positive, some customers reported issues with billing and policy management, indicating inconsistency in service quality.
- RRRDA6 days ago1.0State Farm customer for 20+ years across multiple states and agents. My car was parked and unoccupied and got totaled by a drunk driver. I happened to have electronics in it. Despite my car being destroyed, Colin wanted physical evidence that my electronics had been destroyed as well. (Keep in mind, we're talking about things like PCs which can be destroyed by simply dropping them.) He demanded that I pay to have them taken to a "pro" (who, ironically, had less education and experience than I do) OR bring them physically to his office for "examination". Since I'd chucked everything except my PC (in a vain attempt to get data off the HDD), I had no electronics to bring by. Now, the key electronics had already been photographed on-site by police due to being hurled from my car and laying in the parking lot, but that wasn't good enough--after all, it could be someone else's PC in the parking lot, I suppose. Yes, Colin fought so hard on behalf of State Farm that I hope they gave him a medal. P.S.--His staff are the primary reason he has such a high rating online. They create fake accounts and then make fake reviews (at least that's what the staff said off the record when I asked why his ratings are so high.)
- PEP EhlhardtNov 15, 20255.0Julie Scott with State Farm was very helpful. She went the extra mile to give me a reminder call to see if she could be of any service to me. I would recommend Julie Scott for any needs with State Farm.
- MCMyra CarlOct 4, 20255.0Excellent service and very personable. Julie was able to get me more insurance than I had at a much lower price. Also she explained things about my insurance that I didn’t know and was able to recommend some other types of insurance I was interested in getting.
- LBlaci BurroughsSep 26, 20255.0Great service, Caity is a wonderful person to work Wilmoth very helpful and does anything she can for her clients. I will definitely be sending more her way!!!
- MPMeredith PhillipsSep 17, 20255.0I’ve been with Colin Owen’s for years. No matter how small the problem, Colin and Co. get the job done right the first time and promptly. Customer service can’t be beat.
Frequently Asked Questions About Colin Owens - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Colin Owens - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Colin Owens - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
Can I access and pay my bills online?
Yes, you can access your billing and payment information using the Digital Pay Payment Center by logging in with your User ID and password.
Who should I contact if I have questions about my billing or payments?
Please contact your agent for questions about your bills, payments, or Renewal Coverage Offers. Their contact info is available on your bill's details page.
What services does the State Farm mobile app provide?
The app lets you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours of Colin Owens - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Does the Colin Owens office have wheelchair accessible entrances and offer online appointments?
Yes, the office has wheelchair accessible entrances and offers online appointments.
Can I change my insurance coverages online through Colin Owens - State Farm Insurance Agent?
Yes, you can request coverage changes online, which will be forwarded to your agent for processing.
What nearby dining options are available near Colin Owens - State Farm Insurance Agent?
Nearby you can find Soprano Italian Restaurant, Schooners Grill, and Domino's Pizza, perfect for grabbing a meal before or after your visit.
Are there any nearby automotive services close to Colin Owens - State Farm Insurance Agent?
Yes, Take 5 Oil Change and Sprinkle & Williams offer oil changes, automotive repairs, and tire services near the office.
What local community and religious organizations are near Colin Owens - State Farm Insurance Agent?
You can visit Life Line Full Gospel Church, Open Door Baptist Church, and Grace Temple Worship Center nearby.