Tucker Franklin Insurance Group

Reviews

• LE

  Lizzie E

  Aug 30, 2025
  1.0
  They do not answer the phone, and it is apparent that customer service is not a priority for them. I have been with this company for over ten years. Everything was satisfactory until 2024, when I built a patio in my backyard that does not even contact my house. I received a notice in the mail indicating that my mortgage payment would increase by $600 per month due to a shortage in my escrow account. Upon further investigation, I discovered that the insurance agency had unilaterally increased my coverage from $380,000 to over $600,000. While some increase in coverage over time may be necessary to account for rising costs, this increase was excessive. In July 2024, I expressed my disagreement and explained that the value of my home is approximately $400,000, perhaps slightly more. Cole initially questioned the replacement cost but ultimately agreed to adjust the coverage amount accordingly. Recently, I needed a copy of my policy, having misplaced the original. I called multiple times over three days at different times—11:00 AM and 9:00 AM—with no response or callback. Ultimately, I contacted the insurance company directly; they informed me that they typically do not handle policy copies but assisted me since the agency was unresponsive. During this process, I noticed my home was still insured for over $600,000. I called again on Thursday but received no answer, so I left voicemails for each agent. I finally received a callback from Mandy. I explained the situation around 11:00 AM; she said she would look into it and get back to me, though it might not be that day. I emphasized the urgency, as this issue should have been resolved over a year ago. I had my home appraised last week, and the valuation came in at $408,000, yet my coverage remains over $600,000. Four of my relatives, who built similar patios, did not experience any insurance issues. Unfortunately, Mandy did not follow up as promised and appeared indifferent to my concerns. It seems unethical to overinsure a property merely to generate additional revenue, and I suspect this may be part of their practice. Based on the dismissive attitude I encountered both a year ago and this week, it’s clear that they do not prioritize their customers. Had it been their own home, and they were being overcharged, I believe their perspective might differ. I will be filing a formal complaint with the State Corporation Commission
• MP

  Mike Panchision

  Apr 26, 2023
  5.0
  You are local and accessible. Very friendly, prompt service. I feel you are looking out for my best interests.
• MG

  Michelle Gregory

  Apr 20, 2023
  5.0
  Always friendly and willing to help in a timely manner.
• CL

  Chuck Leber

  Mar 11, 2023
  5.0
  I've known Cole Tucker since Jr. High School. He is my go to person for all my insurance needs. Integrity and personal services are his forte. You're not just a number with him. He is always a phone call away.

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