Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyBusiness Insurance Service
Our mission is to provide you with outstanding customer service each and every time you call in, come in or click in. We work as a team to ensure you have the information you need to make the best insurance and financial services decisions for your family. We insure families all across the great state of Virginia, and specialize in auto insurance, home insurance, life insurance, and more!
Give us a call today to learn more about our local Fredericksburg, VA agency!
Location
Anne Reeves - State Farm Insurance Agent
411 Chatham Heights Rd, Fredericksburg, VA
22405, United States
Hours
Reviews
5.0
445 reviews
5 stars
434
4 stars6
3 stars1
2 stars2
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by agents, particularly highlighting Crystal, Jo, and Larry for their exceptional support.
Responsiveness
Many reviews noted the quick response times and proactive communication from agents, making customers feel valued and well taken care of.
Knowledge and Expertise
Agents demonstrated strong knowledge of insurance products and processes, helping clients navigate their options effectively and providing tailored solutions.
Claims Process Issues
Some customers expressed frustration with the claims process, citing delays and difficulties in communication, although some received apologies and follow-ups from agents.
Long-term Relationships
Several reviews mentioned long-standing relationships with the agency, indicating a high level of customer loyalty and satisfaction over many years.
- SWSharn Williams4 days ago5.0I can recommend both State Farm and the Anne Reeves Agency. Britney answered my questions about mudslides and tornadoes and emailed me a copy of my homeowners policy. We had a total loss claim in Colorado from the 2021 Marshall Fire and lived in Asheville during Helene so I know how important it is to know that your homeowners policy is a contract and what it covers. We also have SF auto insurance and Crystal helped us with the documentation we needed to register our vehicles. I called her from the DMV and she emailed the one thing they did not tell us in advance we needed for Real ID.
- CTCHRISTINA TRADER-JACKSON6 days ago5.0Anne Reeves State Farm office is the best customer service I have received ever from an insurance company. Britney has been extremely helpful anytime I needed support. Her quickly responses and excellent customer service is what keeps me with State Farm. They go out of their way to help find you the best discounts available which in my case is needed. If you live in Stafford or Fredericksburg this is the office, you want to go to and handle your claims.
- JAJason AtkinsonJan 2, 20265.0My family has been insured here for many years. Always helpful and convenient (email/text, etc.) in getting coverages updated and vehicles added/removed. Quality coverage, no hassle.
- ISIsaac ScaleseDec 30, 20255.0They are always so nice. I feel like I'm talking to real people. I call them and they instantly answer and help me even with administrative stuff. Larry is great. They are really just kind people. Jo and Crystal were really kind to me
- ARAraybia RoyalDec 23, 20255.0I had an excellent experience working with Crystal DeRose at State Farm. Crystal was extremely professional, knowledgeable, and responsive throughout the entire process. She took the time to clearly explain my coverage options, ensured I fully understood my policy, and successfully helped lower my auto insurance rate. Her fast response time, patience, and genuine kindness made what can often be a stressful process feel easy and reassuring. Crystal truly goes above and beyond for her clients, and her dedication and professionalism absolutely deserve recognition. I highly recommend her to anyone looking for exceptional service.
Frequently Asked Questions About Anne Reeves - State Farm Insurance Agent
What types of insurance does Anne Reeves - State Farm Insurance Agent offer?
Anne Reeves offers auto, home, life, renter's, and business insurance services.
Where is Anne Reeves - State Farm Insurance Agent located?
The agency is located at 411 Chatham Heights Rd, Ste 109, Fredericksburg, VA 22405.
What are the business hours of Anne Reeves - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I contact Anne Reeves - State Farm Insurance Agent?
You can call the agency at +1 540-372-3400 for inquiries about insurance and financial services.
What payment methods are accepted by Anne Reeves - State Farm Insurance Agent?
They accept American Express, cash, check, Discover, MasterCard, and Visa as payment options.
How does Anne Reeves - State Farm Insurance Agent support local families in Virginia?
They provide personalized insurance and financial service guidance to families across Virginia, helping them make informed decisions.
Are there dining options near Anne Reeves - State Farm Insurance Agent?
Yes, nearby dining options include Subway, Papa Johns Pizza, and McDonald's, which are convenient for a quick meal before or after your visit.
What are some wellness services near Anne Reeves - State Farm Insurance Agent?
Nearby wellness services include Oriental Massage and Barbie Smith Massage Associates, excellent options to relax around your insurance appointment.
Can I access financial services close to Anne Reeves - State Farm Insurance Agent?
Yes, PNC and Truist banks are nearby, providing convenient access to banking and ATM services near the insurance agency.
Are there any medical or dental services near Anne Reeves - State Farm Insurance Agent?
Yes, Mary Washington Medical Oncology, Dr. Dana Culda (dentist), and DC Dental Care are located nearby for medical and dental needs.