Anthony Cancel: Allstate Insurance

Reviews

• KL

  Ken Lademan

  Mar 21, 2026
  1.0
  I’ve had a frustrating experience with Allstate homeowners insurance that other customers—especially those who travel internationally—should be aware of. First, accessibility is a serious issue. While overseas, I was unable to log into their website or app due to geo-restrictions/firewalling. This effectively prevented me from viewing or managing my policy or making payments online. In today’s environment, that’s unacceptable. Homeowners need reliable access from anywhere in the world—especially in the event of a claim. Second, communication was poor. Emails sent on March 9 were never received or acknowledged, and a follow-up over the weekend went unanswered until I left a negative Google review. Only then did I receive a response promptly on the next business day. Customers should not have to resort to public reviews to get basic responsiveness. Third, the premium and discount structure lacks transparency. While the “bottom line” premium appeared slightly lower this year, the underlying “premium for property insured” actually increased by over 9%. The only reason the final number decreased was due to a pay-in-full discount—one that is not clearly guaranteed or consistently presented year over year. This creates the appearance of savings while masking a real increase in base premium and a reduction in discounts. To be fair, once engaged, the local representative was professional and responsive. However, the systemic issues—lack of global access, inconsistent communication, and unclear pricing structure—are significant concerns. If Allstate addresses these issues, I would be open to updating this review. Until then, customers—especially those who travel frequently—should take these factors into account before choosing this provider.
• RE

  Robert Eamigh

  Feb 22, 2026
  5.0
  I find everyone at Allstate to be very attentive to my needs and always ready to answer any questions I may have. I've been with these folks for over 50 years and have always been pleased with the service.
• KM

  K Miller

  Dec 11, 2025
  5.0
  I had the pleasure of meeting with Ms. Susie Rivera at the Anthony Cancel Allstate Insurance Agency in Fairfax this morning regarding information I needed on my home insurance policy. While there, we also took the opportunity to review my home and auto policies to ensure I was covered appropriately. Susie was extremely helpful, knowledgeable, and pleasant, taking the time to provide me the information I needed. Thank you Susie.
• AG

  anne g

  Nov 18, 2025
  5.0
  My husband and I met with Susie Rivera in the Fairfax office of Allstate Insurance Company on November 17, 2025. We did not have an appointment, but we had a question about our homeowners insurance policy and we live near by so we visited the Allstate office. She greeted us and asked how we were doing and how she could help us. We explained why we were there and she pulled up our policy. Susie reviewed it and made the change that was needed. We asked about our policy and our payments and deductible. She thoroughly explained everything and realized we needed to make changes that we knew nothing about. Once we finished with our homeowners policy we asked about our auto policy. Susie reviewed it with us and alerted us to changes that could be made. We left her office feeling very satisfied. I would highly recommend Susie Rivera at the Fairfax office.
• KL

  Kristi Liverette

  Nov 14, 2025
  5.0
  Searching for insurance is a task that I dread. I never know what I am truly getting and everytime I try to understand the difference between policies I feel like the person I’m speaking to is just trying to get me off the phone. This time was such an easy and knowledgeable transaction. I got to work with Susie and she took the time to help me understand the difference between policies and the coverage I would be receiving. If you are looking for new coverage I highly recommend reaching out! Susie was wonderful to work with!

Frequently Asked Questions About Anthony Cancel: Allstate Insurance