VA-1003735
Our Mission Statement is to be “like a good neighbor” to each customer we encounter within and outside our office doors. Lori Watkins State Farm Agency team success will be built on a foundation of shared values, exemplary service, genuine relationships, mutual trust, integrity, community growth and financial strength. We will be known as the State Farm Agency that is like family!
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Wheelchair accessible entranceAvailable
Location
Certified by Lori Watkins - State Farm Insurance Agent • Feb 08, 2026
Certified by Lori Watkins - State Farm Insurance Agent • Feb 08, 2026
Reviews
4.9
132 reviews
5 stars
120
4 stars
10
3 stars1
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their dedication to providing excellent service.
Affordability
Many reviews noted competitive rates and significant savings compared to other insurance providers, especially when bundling policies.
Professionalism
The team was frequently described as professional and efficient, with agents taking the time to explain options clearly and address customer concerns.
Community Engagement
Lori Watkins and her team were recognized for their involvement in the local community, enhancing their reputation as a trusted local business.
Personalized Care
Customers appreciated the personalized attention and care they received, feeling treated like family rather than just clients.
WM
Wesley McCoy
3 days ago
5.0
The services and support that I have received overall has been outstanding! I switched from GEICO and didn't have high hopes before contacting State Farm. However, for starters I was able to speak to an actual person which was great. Elizabeth Stewart assisted me in a friendly manner, was able to answers all my questions, and saved me a considerable amount of money! I couldn't be happier with the switch and am very appreciative of the patience, promptness, and committed staff of Lori Watkins' office.
CH
C H
Jan 29, 2026
5.0
The best ,always help any time of the day/night.And the best rates in VA>
SW
Sharon Wright
Jan 28, 2026
5.0
Everyone at State Farm in Altavista is always very friendly and willing to help answer any and all of my questions. Thank you Elizabeth, Lori and Jeff.
AJ
Austin Jarvis
Jan 26, 2026
5.0
Elizabeth helped me obtain a new insurance card in a matter of minutes! Shoutout to her for the quick and polite service!
CT
Craig T
Jan 19, 2026
5.0
Lori and her staff are very easy to work with and have done an excellent job with our insurance for years. I highly recommend them.
Frequently Asked Questions About Lori Watkins - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Lori Watkins - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods does Lori Watkins - State Farm Insurance Agent accept?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can access your account through the Digital Pay Payment Center by entering your User ID and password to view billing and payment info.
Who should I contact if I have billing or payment questions?
Please contact your agent; the phone number and email are available on your bill's details page.
What services does the State Farm mobile app offer?
The mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Lori Watkins - State Farm Insurance Agent?
The office is open Monday to Thursday from 8:30 AM to 6:00 PM and closed on Fridays, weekends, and certain holidays.
Which insurance products are offered by Lori Watkins - State Farm Insurance Agent?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Are appointments required to visit Lori Watkins - State Farm Insurance Agent?
No, appointments are not required, but they do offer online appointments if preferred.
What nearby fitness centers can customers visit in Altavista?
Nearby fitness centers include Higher Jiu Jitsu of Altavista and Vista Fitness 24, great for staying active before or after your visit.
Where can I find wellness and massage services near the office?
Cloud 9 Massage, Therapeutic Massage & Bodywork, and Blum Skin Care offer excellent massage and wellness services nearby.
What nearby amenities can help with day-to-day needs when visiting the office?
You can visit the United States Postal Service for mailing and Steve's Florist for gifts; both are conveniently close.
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Certified February 08, 2026Yext Knowledge Graph
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