I'm torn writing this review because I had an amazing experience with Allstate Insurance until Johanna, my previous agent, left. She was knowledgeable, friendly, and always went above and beyond. However, things took a drastic turn when Shanshi Weinle took over my policy.
Since Shanshi's takeover, I've experienced a significant decline in service quality. Every time I'm late on a payment, I'm bombarded with harassing emails and phone calls. When I reply, I'm met with silence, and the calls and emails continue.
The final straw was when I told Shanshi I wanted to cancel my policy she didn’t care, didn't even try looking for discounts that can help me or nothing she just said that’s fine. Very unprofessional also lots of attitude. Every single time I called it was her and I would ask for a different agent and would be put on hold for a long time so I continued to talk to her because it was the easiest. Also Shanshi provided me incorrect renewal pricing information, which led me to cancel my policy. When I checked the app, the price was different from what she quoted. This inconsistency, combined with the poor treatment, made me lose trust in Allstate.
If you're looking for a reliable insurance provider, I recommend requesting Johanna (if she's still with Allstate) or exploring other options. I’ve been with Allstate for years and Unfortunately, my experience has not been the best since Johanna left.
KD
Kamis Dewey
Jul 23, 2025
5.0
Great insurance company! Aaron is knowledgeable and friendly and he always has a great team! They are quick to respond and easy to work with!
AD
Alyssa Drage
Jun 18, 2024
1.0
I recently called my insurance agent's office after being involved in a wreck, hoping to get some guidance on what steps I needed to take. Unfortunately, my experience was far from satisfactory. The office lady who answered the phone was not only unhelpful but also gave me a lot of attitude. This lack of support and professionalism made me feel neither taken care of, welcomed, nor valued as a customer. I expect better service and consideration from an insurance agency, especially in stressful situations like these. Very disappointed.
MO
Mike Oliver
Sep 29, 2020
5.0
They have always taken good care of me. I've been a long time customer.
Frequently Asked Questions About Aaron Grover: Allstate Insurance
Where is Aaron Grover: Allstate Insurance located?
Aaron Grover: Allstate Insurance is located at 11576 S State St, Ste 1003, Draper, UT 84020, USA.
What are the business hours of Aaron Grover: Allstate Insurance?
The agency is open Monday to Thursday from 9:00 AM to 6:00 PM, Friday from 9:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
What types of insurance does Aaron Grover: Allstate Insurance offer?
They provide insurance products including auto, homeowners, renters, condo, boat, motorcycle, ATV, motorhome, life insurance, commercial auto insurance, and business owners insurance.
How can I contact Aaron Grover: Allstate Insurance?
You can contact them by phone at +1 801-523-2510 or email at AARONGROVER@allstate.com.
Does Aaron Grover: Allstate Insurance offer online appointments?
Yes, online appointments are available, and they also provide onsite services.
Which languages are spoken at Aaron Grover: Allstate Insurance?
The agency provides services in English, Spanish, and Italian.
What is the website for Aaron Grover: Allstate Insurance?
Their website is https://agents.allstate.com/aaron-grover-draper-ut.html.
Are there other insurance agencies near Aaron Grover: Allstate Insurance?
Yes, nearby insurance agencies include Farmers Insurance - Jeffrey Tebbs, PDR Insurance Agency, and Klein Norman.
What financial services are available near Aaron Grover: Allstate Insurance?
Nearby financial service providers include Simple Mortgage, Pinnacle Capital Mortgage, Cinch Home Loans, and Olympus Funding, which can help with mortgage and loan needs.
What other professional services can I find close to Aaron Grover: Allstate Insurance?
Nearby professional services include several real estate agents such as The Zahm Real Estate Group and Allyson Burch Realtor, legal services like Raposa Law, and health services like Inner Peace Counseling of Utah.