Kathy Verschelde: Allstate Insurance

Reviews

• MC

  Malou Carreras

  Dec 18, 2023
  5.0
  Allstate in Virginia Beach, VA is amazing! Michelle Presutto is real nice to deal with. She’s so kind and always ready to help.
• CB

  Cheryl Baker

  Apr 27, 2022
  5.0
  Allstate and Kathy’s associates are a pleasure…They are “A” number 1 when it comes to customer satisfaction
• DH

  D Hatfield

  May 19, 2021
  5.0
  Great customer service
• AK

  Arnold Kestenbaum

  Aug 12, 2019
  5.0
  I am writing this review to thank Ms. Bailey for personally assisting me in filing a claim for damage to my parked vehicle as a result of the recent severe storms that plagued our area. Initially I attempted to resolve this problem through the Allstate 1-800 service number. The person who attempted to get help asked questions about damage to my vehicle I could not answer. A tree limb struck the windshield breaking the glass and also damaged the right windshield mechanism. There was possibly additional damage under the hood where it meets the windshield that I could not properly make an assessment. It was extremely confusing and difficult to get anywhere at the 1-800 service center that I finally hung up after telling them I would be going to my local agent for assistance. The next day I arrived at the agent's office and Ms. Bailey took immediate action to get my claim moving in the right direction. My car went into the shop a couple of hours later. An assessment was made and approved and repairs were on the way. I give a big thanks and 5 stars to Ms. Bailey and my local agent for their personalized help and support. Unfortunately the parts seem to be ordered from Japan and I have been waiting for about 5 days for the parts to arrive and be installed. Perhaps if I had purchased an American made vehicle the parts wait would have been shorter.

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