VA-1032266 My vision is to help other families with their insurance and financial service needs to the same level of care as my parents did for me. When we first relocated to the U.S. from our native country of Bolivia, my parents risked everything to realize a dream of financial security for my brothers and me. Aside from working hard to become businessowners themselves, they also took out life insurance policies on themselves and us that ultimately allowed me to start my own insurance agency. They took the time to help me understand the benefits in detail of the plan they had in place.
I aspire for my agency to similarly treat all our customers - across Virginia, Maryland, and Washington, DC - with the experience and knowledge of professionals, but coupled with the caring attention of a parent or family member, and one every bit as committed to your future dreams and well-being as my parents were to mine. Whether that be explaining auto insurance coverages or comparing life insurance options, or helping you figure out the ins and outs of your own business with liability, workers compensation, and other commercial needs.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Location
Certified by Carlos Enrique - State Farm Insurance Agent • Jul 05, 2026
Certified by Carlos Enrique - State Farm Insurance Agent • Jul 05, 2026
Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 6:00 PM
11/26/20269:00 AM - 6:00 PM
12/25/20269:00 AM - 6:00 PM
1/1/20279:00 AM - 6:00 PM
Reviews
4.8
159 reviews
5 stars
151
4 stars0
3 stars0
2 stars0
1 star
8
AP
Andrea Pineda
1 day ago
5.0
Excelente servicio Diana es muy atenta y siempre se toma el tiempo de responder mis preguntas la recomiendo todos son muy amables
SB
Sandra Bustillo
Jun 24, 2026
1.0
⭐ Very disappointed with the handling of my cancellation and refund.
I submitted my cancellation request in writing on December 16, 2025, but the policy was not processed correctly. I later received a refund check in March, but the cancellation/refund was calculated based on a February cancellation date instead of my original December request.
This resulted in approximately two months of premiums that I believe should have been refunded. I have attempted multiple times to resolve this with State Farm and requested a corrected adjustment, but the issue remains unresolved.
After reviewing other low-rated experiences, it appears I am not the only customer who has had concerns regarding billing and refund issues.
At this point, I am moving forward with a complaint to the State Insurance Bureau because I believe the correct refund should have been issued instead of requiring multiple follow-ups and escalation.
Customers trust their insurance agent to handle policies, cancellations, and money accurately. This has been a very disappointing experience.
CL
Chivo Lay
Jun 10, 2026
5.0
Muy buena atención
EB
Emilio Barahona
May 19, 2026
5.0
Diana Saenz is a wonderful person; I really appreciate her assistance whenever she handles my calls. 🩷
HA
heidy aguiar
May 11, 2026
5.0
Jeyling made our visit very special! She attended us very kindly, and listened to all of our questions and answered them very attentively and helpfully!
Frequently Asked Questions About Carlos Enrique - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online insurance quote?
No, you do not have to pay for a quote online. We offer free quotes!
Who can I contact for billing or payment questions?
Please contact your agent. Agent's phone number and email are on your bill's details page.
What features are available on the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It covers towing to repair facilities, delivery of gas, oil, battery or tires, locksmith services, and mechanical labor.
Can I change my insurance coverages online?
Yes, you can request coverage changes online which will then be processed by your agent.
What payment methods are accepted at Carlos Enrique - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
What are the office hours for Carlos Enrique - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 6:00 PM and closed on weekends and major holidays.
Are appointments required to visit Carlos Enrique - State Farm Insurance Agent?
No, appointments are not required but online appointments are available for convenience.
How can nearby Christian Life Church help when visiting the insurance agency?
Christian Life Church is a local landmark that can help you orient yourself when visiting the agency on Ashton Ave.
What other insurance agencies are near Carlos Enrique - State Farm Insurance Agent?
Nearby insurance agencies include D'Alessandro Insurance Agency, WGO Insurance, Farmers Insurance, Nationwide Mutual Insurance Company, and Construction Insurance Agency, Inc.
Are there any financial service providers close to the insurance agency?
Yes, First Command and Peppy Kazhoyan Cummings - First Command Financial Advisor are nearby financial service providers that can assist with financial advising and investing.
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