Freeway Insurance

Reviews

• DB

  D Brad

  2 days ago
  5.0
  Getting my insurance policy was super fast and easy Susie and the operator was Awesome very friendly and helpful. Thank you
• CB

  Codie Barlow

  Oct 9, 2026
  1.0
  I had an absolutely terrible experience with Freeway Insurance in Webster, Texas, dealing with a representative named Miranda. I was genuinely interested in purchasing insurance for FOUR vehicles and was fully prepared to start a policy that very same day. Unfortunately, Miranda's attitude, unprofessional comments, and unwillingness to answer basic questions completely changed my mind. All my husband and I wanted to know was WHO the actual insurance carrier would be and WHAT coverage we would be purchasing. We asked for the policy details, including coverage limits, deductibles, exclusions, and the total costs. Pretty reasonable questions when you're about to purchase insurance for four vehicles, right? Instead of simply providing the information, Miranda repeatedly pushed the monthly price, pressured me to move forward, and kept trying to get me on the phone without answering my questions. At one point, she actually asked, "Is One hundred dollars for Four whole vehicles too high?" When I questioned the different starting amounts, she responded, "$188 is high to start a policy with 4 vehicles and only 1 person?" I NEVER complained about the monthly premium being too high! In fact, I specifically told her the monthly price was great. I simply wanted clarification about the upfront costs and to know what insurance company and coverage we would actually be getting. I even explained that I was sick with the flu and couldn't always respond immediately. Despite that, the pressure continued. She later sent a message saying, "It's very unfortunate we weren't able to convince you to save yourself money today," followed by another comment about coming back when I was ready to put money in my pocket. Excuse me? I WAS ready to purchase insurance! I just wasn't willing to blindly hand over money without knowing what I was buying! She also made another sarcastic comment asking whether I simply wanted to stick with my current carrier, if I was even still insured. She said, "Did that not make sense to you? Were you ultimately deciding to continue sticking with your current higher rates, if you're still currently insured?" That response was completely unnecessary and came across as condescending, especially since I had already explained that I was interested in purchasing a policy and was only asking reasonable questions. When I finally explained that her attitude was unprofessional and that I wanted the policy details in writing before making a decision, her response was, "Have an amazing day, and enjoy your current carrier." After I expressed my disappointment with how I had been treated, she ended the conversation with "Likewise. Good luck :)" That is how you speak to someone who was ready to become a paying customer? I have worked in customer service, and I cannot imagine speaking to a potential customer this way. Asking questions about an insurance policy is not being difficult. It's being a responsible consumer! The craziest part is that Freeway Insurance lost a customer who was ready to purchase a policy for FOUR vehicles that day, simply because their representative couldn't provide basic information without making sarcastic, condescending comments. I have screenshots of the entire conversation to back up everything I've said. I sincerely hope management reviews how potential customers are being treated. If this is the level of professionalism I can expect BEFORE becoming a customer, I certainly wouldn't feel confident about the service I'd receive AFTER purchasing a policy. Freeway Insurance, Webster, TX — You didn't lose my business because of your prices. You lost it because of your customer service. I would absolutely NOT recommend dealing with Miranda based on my experience.
• DW

  Deven Wallacee

  Oct 3, 2026
  5.0
  Susy deserves a 10$+ raise she got the feds off me and the mustang back rolling thru the streets of Houston!
• VP

  Victor De La Paz

  Sep 29, 2026
  5.0
  Mayala es una buena agente da buen cerbicio y atiendo muy alos clientes y te acesora muy bien. Estoy muy bien satisfecho por su cervicio
• BB

  Brandi Mae Brewer

  Sep 29, 2026
  5.0
  I always use Freeway insurance , best prices & deals around , they have great customer service as well . Call & ask for Jackie & she will get you handled quick , easy & fast !!