Freeway Insurance

Reviews

• ER

  Esmeralda Ramirez

  Aug 26, 2026
  1.0
  My dad stepped into this location earlier today, and I was VERY disgusted with the way he was treated. My dad came in to renew his policy. The woman in the back of the office tried to help my dad get a cheaper policy. She then introduced my dad to a lady named Patricia to help further. Patricia then asked my dad for a piece of paper and said she needed it to do the quote. The other woman stepped in to help Patricia, and Patricia started to say she quit, then ran to the back of the office and screamed profanity. The lady apologized and helped my dad, and then Patricia returned and said she wanted to help. At this point, another man walked in who was white, and the lady tried to help, but Patricia said she already had his paperwork and refused to give it to the other lady to help at this point, the lady stepped out and Patricia started to help the man that was white and completely ignored my dad, who was sitting in front of her and was there first. MIND YOU MY DAD IS MEXICAN the lady came back and offered to help Patricia again and she refused the lady then asked Patricia for something and Patricia then yelled to stop bothering her then once the white costumer was gone thats when Patricia FINALLY decided to help my dad and told him within two minutes that the new policy was going to be 300 a month and my dad started to leave then the other lady ran to my dad to go him to come back inside who was already in his truck the lady then my dad was given the real price that was nowhere close to 300 dollars and my dad just stayed with his old policy. The other lady tried her best to handle the situation, but Patricia wouldn't stop being rude and disrespectful. My dad might be Mexican, but he's fluent in English and still treated him that way; it's literally 2026. Why are y'all still being racist? The whole situation made my dad extremely uncomfortable.
• BR

  Brenda Daniela Reynoso

  Aug 21, 2026
  5.0
  Where do I begin, Lizette and her manager celeste were amazing!! They went above and beyond to understand my situation and work with me on a down payment. I think we can all agree auto insurance is super high right now and the fact that they have payment plans for the initial payment is amazing. Bless these wonderful women always and forever. Thank you ladies.
• BV

  Beatrice Velasquez

  Aug 20, 2026
  5.0
  Celeste was amazing at helping me get my vehicle insured. She is very kind and helpful! I highly recommend giving her a call if you are looking to get your vehicle insured, you won't be disappointed in her outstanding customer service 👏🏼
• JM

  Joaquin Martinez

  Aug 12, 2026
  5.0
  Celeste has great customer service!
• JO

  Jacqueline Obaseki

  Jul 23, 2026
  5.0
  Lala at Freeway I think she is in San Marcos is shinning with patience, bubbling over with understanding and blessed with a natural willingness to help when it comes to customer service. My first call I was frustrated in my interaction with someone that I spoke to and I had plans to cancel my insurance before my next bill was due. My objective was to add my dealership as Lien holder on my insurance. I felt like the dealership gave me misinformation about who to put as Lien Holder. I made 3 different mistakes in 3 different interactions. I was frustrated when I called because of initial interaction. Lalah took my inbound call and was eager to help. I could hear it in her voice when we spoke the first time. I texted and asked her to fix my mistake and she kept fixing my error in giving her wrong info. Lalah never showed signs of being frustrated with me. I have been a restaurant manager for 26 years. I am older and very patient, but if I had to deal with me today after becoming annoyed, I would have got another person to take over. Good Job Lalah, that kind of patience and eagerness can not be trained. You are one of a kind. God Bless ❤️