Brand Certified
Heidi Douma - State Farm Insurance Agent
4.9(295 reviews)
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
Business Details
2121 Knickerbocker Road, San Angelo, TX
76904, United States
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
(325) 224-0200
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
https://www.hdinsures.com
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
About
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
Heidi Douma - State Farm Insurance Agent
2121 Knickerbocker Road, San Angelo, TX
76904, United States
Hours
Certified by Heidi Douma - State Farm Insurance Agent • Sep 06, 2026
Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20268:30 AM - 5:00 PM
11/26/20268:30 AM - 5:00 PM
12/25/20268:30 AM - 5:00 PM
1/1/20278:30 AM - 5:00 PM
Reviews
4.9
295 reviews
5 stars
285
4 stars
5
3 stars1
2 stars2
1 star2
- TDTom Deignan6 days ago5.0Anessa with State Farm was a pleasure to do business with, very knowledgeable about home and auto insurance. My first time to purchase from State Farm. Anessa saved me $ on both home and auto, done in about a hour. One stop does it all. Best regards Tom Deignan
- DRDario RamirezSep 1, 20265.0Gave me an excellent quote and I took it very professional I would recommend them to everyone
- MLMaria LozadaAug 31, 20265.0I love the customer service at State Farm- Heidi Douma agency. Anytime I need a quote, explanation on policy, or any questions on insurance, whether it is home, auto, life, etc., they are always quickly to respond. I want to especially thank Anna Smith who has never failed to answer my questions and has been so patient with me. She even checks on me occasionally to see if my insurance needs are being met and to ask if there is anything they can do to provide me with the optimum service. I am a very satisfied and secure customer knowing I have State Farm-Heidi Douma agency as my insurance provider. Thank you.
- LCLaura CordellAug 27, 20265.0I thought they were a great help. The quote was just what I was looking for. Angelica was such a great help.
- JTJessica TorresAug 7, 20265.0I was recently shopping around for new auto and homeowners insurance and had reached out to three different companies. Two never responded, and the third never returned my call. I was then recommended to contact Heidi Douma's office, so I sent a quick email requesting a quote. To my surprise, I received a phone call within the hour! Anna was the one who assisted me, and she was absolutely amazing. She answered every question I had and made me feel like I had known her for years. One thing that really stood out was how personable she was. Instead of long periods of silence while she was working on my quote, she kept the conversation going, making the entire process comfortable and enjoyable. She made the transition from my previous insurance company seamless and stress-free. I also had the opportunity to meet both Anna and Heidi in person, and they were just as friendly and welcoming as they were over the phone. Excellent customer service is hard to find these days, and this office truly goes above and beyond. I'm so glad I made the switch and would highly recommend Heidi Douma's office to anyone looking for auto or homeowners insurance!
Frequently Asked Questions About Heidi Douma - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
What happens if I get into an accident with an uninsured driver?
Uninsured motorist coverage can help protect you in that situation. It's an optional add-on worth considering — talk to our office and we'll walk you through whether it makes sense for your policy.
What is an umbrella policy and do I need one?
A Personal Liability Umbrella Policy provides an extra layer of protection beyond your home and auto coverage. If you have assets to protect or face higher liability risk, it's worth a conversation. Our office can help you decide if it's a good fit.
At what age should I start thinking about life insurance?
The earlier the better — premiums are generally lower when you're younger and healthier. Whether you're just starting a family or planning for retirement, our office can help you find an option that fits your stage of life and budget.
What is the difference between term and whole life insurance?
Term life covers you for a set period of time and is typically more affordable. Whole life provides lifelong coverage and builds cash value over time. Our agents can walk you through both options and help you decide what fits your goals.
What's the benefit of working with a local State Farm agent versus going online?
A local agent gets to know your specific situation and can make sure you're not over or underinsured. We're here to answer questions, help with claims, and review your coverage as your life changes — things an online portal can't do for you.
How often should I review my insurance coverage?
We recommend reviewing your policies at least once a year or after any major life change — buying a home, getting married, having a child, or adding a vehicle. Our office is happy to do a no-cost review anytime.
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