Texas Farm Bureau Insurance Company

Reviews

• JB

  Joanna Bowden

  May 19, 2021
  5.0
  In my medical examiner career I served most insurance companies by doing physicals on life insurance applicants. This inside peek into agencies provided me with insightful comparison when selecting my own insurance. Texas Farm Bureau is my informed choice every time. Pricing and claims are both superior.
• CD

  Cheryl Dick

  Dec 8, 2020
  2.0
  This is not my personal insurance, however, my mother carried it and she passed. I called them right away (May) and explained the situation. I was able to maintain auto and home insurance for her until it settles probate. Well, I called and spoke with Evan, and informed him the auto withdraw out of checking in June (15th), would not clear as the account was closed. I made the quarterly payments with my personal debit card. Come September, I got a bill for two quarters. The June payment didn’t apply, a refund check was sent to my mom, and they wanted to charge nsf fees for trying to send it through. Long story short they wouldn’t refund my money or a late fee I was charged even though I paid early. I provided all documentation, and still nothing. I finally wrote a letter to corporate in Waco, I got a phone call the very next day and have been very well taken care of. I got my money back $270 approx, and an apology. It’s sad that there are agents that do this to people during one of their most difficult times in dealing with a parental death. Back to Evan, no knowledge of what is going on. Poor listening skills and lack of follow up is hurting her branch. Very sad, this was entirely his fault, he did take accountability for it, but since I wasn’t told about it until I saw it on next statement they wouldn’t even put the money back on my debit card that was original form of payment. I did find out he (his family) is long term friends, so I suspect that’s why he is employed there. She needs to do something to keep her clients. As nice as he can be, “yes, ma’am” me all you want, it’s facts and action that works. Sorry for this feedback, as I usually don’t do this, but it has been one of the worst experiences to deal with.
• TR

  Ted Richardson

  Feb 15, 2020
  5.0
  Friendly folks and got a great price on our auto insurance.