FM
Flaco Guapo Media
1 day ago
Brent Phillips who works for Brandon Farmer, All State Insurance was the agent I spoke with in the phone on Thursday, August 20, 2026.
Brent gave me a home, auto insurance rates and took his team to answer all my questions.
He was thorough, detail-oriented, personable, and respectful.
I would highly recommend him to others as he truly represents the company well.
First I want to say that my low review of Allstate in no way applies to Cherice in Brandon Farmers office. When I first called to cancel my "bundled" insurance and told Cherice about Allstate denying my claim to have my roof replaced (after I had already had 3 roofing companies check my roof and say the same thing), she was so sweet and, I believe, genuinely concerned. Because of her, I thought, "Maybe I'll just stay with Allstate," which I intended to do, until I paid my yearly membership to an automobile club I've been with for years, and saw they also carried homeowners and auto insurance. Needless to say, I switched, but even talking to Cherice when I called to cancel, I felt like I was talking to a friend. She said, "Even though you may be with another insurance company, if you need any help, please know you can call." Allstate is blessed to have such a wonderful lady taking their calls. She is extremely knowledgeable and so easy to talk with.
Thank you Cherice for being such a blessing!
My bad review deals specifically with my claim denial.
Haley Metcalf was amazing! She listened. I repeat she listened. She understood my needs. She apologized on behalf of the other insurance companies I had dealt with whose prices wasn’t so favorable. She worked and we found the best price for me. As a hard working citizen I can appreciate someone who cares about me as a person and not just a number to meet a quota. Don’t hesitate to reach out to her at Allstate for your family needs.
RB
Richard Betancourt
5 days ago
I had an absolutely fantastic experience working with Cindy at Allstate! She took the time to really listen to what I needed and went above and beyond to find me the best possible coverage for my money.
Cindy put together an excellent quote for both my homeowners insurance and auto insurance, and I was honestly impressed by how much she was able to save me. What I appreciated most was that she didn’t just rush through the process—she took her time, looked at all my options, and made sure I was getting the best value while still having the coverage I needed.
Her professionalism, patience, knowledge, and willingness to help really stood out. Cindy made the entire process easy and stress-free, and I truly felt like she cared about helping me rather than just making a sale.
I highly recommend Cindy to anyone looking for homeowners or auto insurance. If you want someone who will take the time to find you the best coverage at the best price, Cindy is definitely the person to call! Thank you, Cindy, for all your hard work and for saving me so much money!
I had such a wonderful experience working with Cindy! She went above and beyond to help me find an insurance plan that truly worked for my family’s needs. She took the time to explain everything, answer all my questions, and made sure I felt comfortable with my options. I truly appreciate her patience, dedication, and willingness to help. If you’re looking for someone who genuinely cares about finding the right insurance coverage for you and your family, I highly recommend Cindy! ⭐️⭐️⭐️⭐️⭐️Mercedes