All Star Insurance Agency opened its doors in 1994 with a simple belief: insurance is a relationship, not a transaction. The founding family had worked for national carriers and watched those carriers push customers through call-center scripts, raise rates every six months, and disappear the moment a claim was filed. They knew Killeen — a tight-knit military community anchored by Fort Hood (now Fort Cavazos) — deserved better.
Three decades later, All Star is the largest family-owned independent insurance agency in Bell County, with over 500 verified 5-star reviews on Google and an A+ BBB rating. We've stayed independent on purpose — independence means we work for our customers, not for any single insurance carrier. When Progressive raises
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.