Platinum Title Partners

Reviews

• TM

  TJ Metz

  Jun 25, 2026
  1.0
  This was one of the most disappointing customer service experiences I've witnessed, especially considering it was my daughter and son-in-law's first home purchase. From the moment we arrived, no one greeted or acknowledged us. Our realtor had to introduce us to the closing agent, which should have been the title company's responsibility. To this day, we don't even know the closer's name because no proper introduction was ever made. The closing agent rushed through the signing process, providing little to no explanation of the documents and never asking if the buyers had questions. These were first-time homebuyers signing some of the most important documents of their lives, yet the entire process took about 15 minutes. It felt more like we were being rushed through an assembly line than guided through a major financial transaction. After the documents were signed, my son-in-law stood up to shake the closing agent's hand. Instead of congratulating them on becoming homeowners, she said, "Wait a minute, it's not over," and walked out of the room. We were left sitting there with no explanation of what was happening next. What happened afterward was even more frustrating. We waited nearly an hour while the closing agent assisted another client. I personally saw her helping someone else while we continued to sit and wait with no communication, no updates, and no indication of how long the delay would be. To make matters worse, the title company failed to provide all of the signed closing documents. We had to call and follow up ourselves to obtain paperwork that should have been provided automatically. For a company handling important legal and financial documents, this oversight is unacceptable. Purchasing a first home is one of life's biggest milestones. We arrived prepared with a certified cashier's check and expected a professional, welcoming experience. Instead, we were met with poor communication, a rushed closing, a long unexplained wait, and a lack of basic customer service. Not once did anyone congratulate these first-time homebuyers or make them feel valued. I would not recommend this title company based on our experience!!!
• JO

  Jarod Oommen

  Jun 13, 2025
  5.0
  I had a phenomenal experience working with Ellisyn and the team at Platinum Title Partners. From start to finish, their communication was exceptional—they answered every call and email promptly and professionally. Everything was perfectly prepared ahead of time, allowing my clients and me to get in and out of closing in under 20 minutes. Their efficiency, attention to detail, and outstanding service made this transaction smooth and stress-free. I highly recommend Ellisyn and will absolutely be working with her again on future deals.
• SN

  Steve Nunez

  Oct 23, 2024
  1.0
  I'm extremely dissatisfied with the level of service from The Woodlands location. The title officer that we worked with preparing our closing documents is absolutely the most non-customer centric individual I've encountered in this business. The lack of professionalism in following up to legitimate requests and questions was mouth dropping. I'm an investor and have purchased several homes and this by far was my worst experience and granted this was an all cash new purchase which reduced the amount of effort needed for closing. I highly do not recommend working with Platinum Title Partners out of The Woodlands.
• AC

  Andrew C

  Jun 22, 2023
  1.0
  My review of them is pending the response they send me on the issue I am having. Edit: no response from PTP. Customer service does not matter to them
• LM

  Litza Martinez

  Jun 11, 2018
  1.0
  Not very happy with the level of service. The Vice President is not responding to emails on a file!!!!