Platinum Title Partners

Reviews

• TM

  TJ Metz

  Jun 25, 2026
  1.0
  This was one of the most disappointing customer service experiences I've witnessed, especially considering it was my daughter and son-in-law's first home purchase. From the moment we arrived, no one greeted or acknowledged us. Our realtor had to introduce us to the closing agent, which should have been the title company's responsibility. To this day, we don't even know the closer's name because no proper introduction was ever made. The closing agent rushed through the signing process, providing little to no explanation of the documents and never asking if the buyers had questions. These were first-time homebuyers signing some of the most important documents of their lives, yet the entire process took about 15 minutes. It felt more like we were being rushed through an assembly line than guided through a major financial transaction. After the documents were signed, my son-in-law stood up to shake the closing agent's hand. Instead of congratulating them on becoming homeowners, she said, "Wait a minute, it's not over," and walked out of the room. We were left sitting there with no explanation of what was happening next. What happened afterward was even more frustrating. We waited nearly an hour while the closing agent assisted another client. I personally saw her helping someone else while we continued to sit and wait with no communication, no updates, and no indication of how long the delay would be. To make matters worse, the title company failed to provide all of the signed closing documents. We had to call and follow up ourselves to obtain paperwork that should have been provided automatically. For a company handling important legal and financial documents, this oversight is unacceptable. Purchasing a first home is one of life's biggest milestones. We arrived prepared with a certified cashier's check and expected a professional, welcoming experience. Instead, we were met with poor communication, a rushed closing, a long unexplained wait, and a lack of basic customer service. Not once did anyone congratulate these first-time homebuyers or make them feel valued. I would not recommend this title company based on our experience!!!
• SS

  Shawn

  Jan 29, 2019
  4.0
  Thanks for eveything! We're loving our new home.
• JT

  Josselyn Toj

  Apr 30, 2018
  1.0
  Always loosing information(100.00 check), and having to wait to have the CD fix over and over, and top of that they are making it seems is our fault.
• 2P

  2020 Chewbacca Worlds Smallest Bam Pom - Pomeranian

  Jun 10, 2017
  5.0
  Great!