Brand Certified
Crystal Martinez - State Farm Insurance Agent
4.8(445 reviews)
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
Business Details
11617 Pellicano St, El Paso, TX
79936, United States
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
(915) 855-8555
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
https://www.915insurance.com
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
About
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-2232382
The mission of our office is to help our policyholders manage the risks of everyday life and to be the first and best choice for all of your Texas insurance needs. We focus on Auto Insurance, Home Insurance, and Renters Insurance throughout Texas, including: El Paso, Socorro, Horizon City, Fabens, San Elizario, Clint, and Van Horn.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
Crystal Martinez - State Farm Insurance Agent
11617 Pellicano St, El Paso, TX
79936, United States
Hours
Certified by Crystal Martinez - State Farm Insurance Agent • Aug 30, 2026
Monday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Tuesday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Wednesday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Thursday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Friday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
11/26/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
12/25/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
1/1/20279:00 AM - 12:30 PM1:30 PM - 5:00 PM
Reviews
4.8
445 reviews
5 stars
417
4 stars5
3 stars1
2 stars4
1 star
18
- NANick Acosta2 days ago5.0Jorge got me the best rate and provided me w the best service and straightforward advice
- GGGraciela GarciaAug 6, 20265.0Excellent customer service
- ZMZ MAug 2, 20265.0We were shopping for home insurance for a second home in El Paso and had many questions. After contacting several insurance providers and waiting for answers, we were referred to the Crystal Martinez State Farm. Fortunately for us, we were helped by Jorge Garcia. Jorge is extremely knowledgeable and efficient. He addressed our concerns with professionalism and expediency. Jorge explained the available coverage options for our particular situation and whenever we had a question, Jorge had the answer, and would verify it. If we were unable to reach him, he promptly returned our call. We wholeheartedly recommend Jorge Garcia to anyone for their insurance needs. He has the answers. Thank you, Jorge Garcia!
- RRRick RodriguezJul 31, 20265.0Amazing customer service provided and all my questions answered!! Highly recommend!! Thank you Jorge!!
- EBElizabeth BarronJul 22, 20265.0Santiago was absolutely amazing to work with! He went above and beyond to find us the best rates and coverage for both our auto and home insurance policies. He took the time to explain our options, answered all of our questions, and made sure we felt confident in our decisions. What really stood out was his charismatic and friendly personality. He made what can sometimes be a stressful process feel seamless, efficient, and even enjoyable. It’s clear that he genuinely cares about his clients and works hard to get them the best value. We truly appreciate all of Santiago’s hard work and highly recommend him to anyone looking for an insurance agent who is knowledgeable, professional, and dedicated to outstanding customer service.
Frequently Asked Questions About Crystal Martinez - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do you offer free quotes online?
Yes, we provide free quotes online with no payment required.
What payment methods are accepted at Crystal Martinez - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link on our website. Log in with your User ID and password to view your billing and payment details.
Who should I contact with billing or payment questions?
Please contact your agent; their phone number and email are on your bill's details page.
What services can I use on the State Farm mobile app?
Manage your insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What does Emergency Roadside Service cover?
It typically includes towing, delivery of gas, oil, battery or tires, locksmith services, and mechanical labor for select services.
What are your office hours?
We are open Monday through Friday from 9:00 AM to 12:30 PM and 1:30 PM to 5:00 PM, and closed on weekends and holidays.
Do you provide services in languages other than English?
Yes, we serve customers in both English and Spanish.
Where is Crystal Martinez - State Farm Insurance Agent located?
Our office is located at 11617 Pellicano St, El Paso, TX 79936.
Are there any nearby gas stations or convenience stores to your office?
Yes, nearby are Circle K, ALON Gas Station, and 7-Eleven, which customers might visit before or after stopping by our office.
Is there a nearby Department of Motor Vehicles office?
Yes, the Texas Department of Public Safety and the Driver License Office are close by for your motor vehicle and licensing needs.
Are there any nearby locations for vehicle maintenance or car care?
Nearby options include Valvoline Instant Oil Change, Mister Express Lube, Mister Car Wash, and Vintage Car Wash for your automotive care.
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