Brand Certified
Crystal Martinez - State Farm Insurance Agent
4.8(439 reviews)
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
Business Details
11617 Pellicano St, El Paso, TX
79936, United States
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
(915) 855-8555
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
https://www.915insurance.com
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
About
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-2232382
The mission of our office is to help our policyholders manage the risks of everyday life and to be the first and best choice for all of your Texas insurance needs. We focus on Auto Insurance, Home Insurance, and Renters Insurance throughout Texas, including: El Paso, Socorro, Horizon City, Fabens, San Elizario, Clint, and Van Horn.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
Crystal Martinez - State Farm Insurance Agent
11617 Pellicano St, El Paso, TX
79936, United States
Hours
Certified by Crystal Martinez - State Farm Insurance Agent • Jul 05, 2026
Monday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Tuesday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Wednesday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Thursday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
Friday9:00 AM - 12:30 PM1:30 PM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
11/26/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
12/25/20269:00 AM - 12:30 PM1:30 PM - 5:00 PM
1/1/20279:00 AM - 12:30 PM1:30 PM - 5:00 PM
Reviews
4.8
439 reviews
5 stars
411
4 stars5
3 stars1
2 stars4
1 star
18
- DDDaniel2 days ago5.0I had a great experience working with Mr. Santiago. He was incredibly personable, easy to talk to, and made the entire process easy to follow. He helped me switch from my previous agent and took the time to find the best coverage options that fit my budget. I really appreciated how patient and helpful he was throughout the process. I highly recommend him!
- GCGianni Ballou, CEHRS CBCS CPC-AJun 29, 20265.0Santiago is the Man for the Job! Excellent Customer Service!! Great Quote!! Great Benefits!! I was well taken care of!!! Very Honest & Trustworthy!!! You have my Business!! Ask for Santiago!!! Thank you State Farm!!! You got a Great Team Member & Great Insurance Agent!!!! 🔥🔥🔥
- HHHRRTJun 29, 20265.0I was looking to qreview my coverages. Mr. Santiago helped me through the entire process and made the transition seamless! He established a great rapport with myself and my brother who also needed to review his insurance. Mr. Santiago explained to me different options and answered any questions I had. We were able to get me a better car insurance rate. A big thanks to Mr. Santiago and the team!
- ADAlfonso DuarteJun 22, 20265.0I am so happy getting my new policies through this State Farm agency. Santiago, who assisted me, did a great job; I am grateful for his help, as he didn't just provide a quote—he actively looked for ways to get me discounts and secure a better price with more comprehensive coverage. Santiago provided excellent customer service; he made follow-up calls and ensured my coverage was set up exactly as we had discussed. I highly recommend this State Farm agency and Santiago's customer service!
- VSvianney sosaJun 9, 20265.0I had a great experience working with Santiago. He initially reached out because I previously had a policy with State Farm and wanted to see if he could help me come back. At first, the numbers weren’t quite where I needed them to be, but instead of giving up, he followed up the very next day with better options and worked hard to find a solution that fit my budget. What I appreciated most was that he was friendly, personable, and easy to talk to while still being professional and straightforward. He took the time to answer my questions, explain everything clearly, and never made me feel pressured. You can tell he genuinely wants to help his clients find the best possible outcome rather than just make a sale. If you’re looking for someone who is knowledgeable, responsive, and willing to go the extra mile, I highly recommend Santiago. Thank you for making the process smooth and stress free!
Frequently Asked Questions About Crystal Martinez - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do you offer free quotes online?
Yes, we provide free quotes online with no payment required.
What payment methods are accepted at Crystal Martinez - State Farm Insurance Agent?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can use the Digital Pay Payment Center link on our website. Log in with your User ID and password to view your billing and payment details.
Who should I contact with billing or payment questions?
Please contact your agent; their phone number and email are on your bill's details page.
What services can I use on the State Farm mobile app?
Manage your insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What does Emergency Roadside Service cover?
It typically includes towing, delivery of gas, oil, battery or tires, locksmith services, and mechanical labor for select services.
What are your office hours?
We are open Monday through Friday from 9:00 AM to 12:30 PM and 1:30 PM to 5:00 PM, and closed on weekends and holidays.
Do you provide services in languages other than English?
Yes, we serve customers in both English and Spanish.
Where is Crystal Martinez - State Farm Insurance Agent located?
Our office is located at 11617 Pellicano St, El Paso, TX 79936.
Are there any nearby gas stations or convenience stores to your office?
Yes, nearby are Circle K, ALON Gas Station, and 7-Eleven, which customers might visit before or after stopping by our office.
Is there a nearby Department of Motor Vehicles office?
Yes, the Texas Department of Public Safety and the Driver License Office are close by for your motor vehicle and licensing needs.
Are there any nearby locations for vehicle maintenance or car care?
Nearby options include Valvoline Instant Oil Change, Mister Express Lube, Mister Car Wash, and Vintage Car Wash for your automotive care.
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