Texas Farm Bureau Insurance Company

Reviews

• SL

  Steven L.

  Jul 29, 2026
  1.0
  The worst Customer Service I have experienced in all my years of business. I emailed Shumaker my auto policy so he could match his policy to my current policy and his reply is a self service link to do my own quote. That is lazy and unprofessional.
• MB

  Maelin Burr

  Feb 19, 2026
  1.0
  I am extremely disappointed with the level of service I received from Hailee Lopez. After being a loyal customer for over two years and never missing a single payment, I expected professionalism, care, and at the very least a conversation before any drastic decisions were made regarding my policy. Instead, I was met with a nonchalant attitude and a shocking lack of concern for me as a long-standing customer. My policy was offered to be canceled far too quickly, without any real effort to understand my situation or provide solutions. There was no empathy, no attempt to retain my business, and no appreciation for my consistent payment history. As someone who values good customer service, this experience was incredibly frustrating and disappointing. I truly expected more professionalism and consideration, especially after demonstrating reliability and loyalty for over two years. Unfortunately, this interaction made it clear that customer care was not a priority.
• HG

  Heather Guajardo

  Oct 30, 2021
  1.0
  Tried to put my boyfriend on a policy. Not only did it get denied they dropped my policy. They dont accept people with sr22s or any type of record pretty much. Alot of discrimination. I never spoke to my agent Marie/Maria it was always her assistants who where all different every time I needed to reach anyone. I didnt get the common courtesy of her assistant Jason to call me to tell me I was losing my insurance in 5 days a letter in the mail did it. Bad business overall.
• HM

  Hayley Marsh

  Dec 29, 2016
  1.0
  WORST CUSTOMER SERVICE EVER. Both Erica or Marie never return phone calls. Erica sends multiple emails but then doesn't respond when you send one to her. They are absolutely the worst insurance company I have ever had. I could say so much but just BEWARE because they are TERRIBLE. If you are thinking about using them DO NOT DO IT. Even if they give you a good rate you are far better off paying more with someone else who actually cares about you. If you get insurance through them be ready to fend for yourself and not have any respectable customer service. HORRIBLE PEOPLE WORK HERE.