Certified by Andrew Case - State Farm Insurance Agent • Jul 26, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
9/7/20269:00 AM - 5:00 PM
11/26/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
Reviews
5.0
708 reviews
5 stars
696
4 stars6
3 stars0
2 stars1
1 star5
KL
Kathy L
4 days ago
5.0
Nelson gave me a great deal on my auto insurance and I'm grateful.
AR
Alexandria Robertson
5 days ago
5.0
My experience with Nelson Martinez was by far one of the best I’ve ever had with an insurance agent! He was extremely thorough and got me bundled with full coverage auto, renters AND a life insurance policy! I’ve never had an agent be so diligent and care that I get the best price and coverage for me until now. This is my first experience with State Farm and I think I’ll be staying a while. :)
Thank you so much Nelson! Keep up the wonderful work in helping our community drive safe and save money!
CT
Christopher Towery
Jul 17, 2026
5.0
Extremely helpful customer service.
TC
Tyler carroll
Jul 10, 2026
5.0
Moving from Oklahoma to Texas is a lot of work but Cesar helped me get my policy switched over in a timely manner. Very pleased with his professionalism.
VM
Veronica Montes
Jul 10, 2026
5.0
Cesar gave me excellent customer service with my new policies and he explained everything in detail. He also checked on me the next day and I didn’t expect that. Over the top service. Thank you 😊
Frequently Asked Questions About Andrew Case - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Andrew Case - State Farm Insurance Agent?
No, there is no charge for obtaining a quote online. Andrew Case offers free quotes to all customers.
What payment methods are accepted at Andrew Case - State Farm Insurance Agent?
We accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can use the Digital Pay Payment Center link on our website. Enter your User ID and password to log in and view your billing and payment details.
Who should I contact if I have questions about my billing or payments?
Please reach out to your assigned agent whose phone number and email are available on your bill's details page.
What services can I manage with the State Farm mobile app?
The app lets you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It typically covers towing to the nearest repair facility, delivery of gas, oil, batteries, tires, locksmith services, and one-hour of mechanical labor for select services.
What are the office hours for Andrew Case - State Farm Insurance Agent?
We are open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays such as Thanksgiving, Christmas, and New Year's Day.
What languages are spoken at Andrew Case - State Farm Insurance Agent?
We provide services in both English and Spanish to accommodate our diverse customers.
How can nearby places like Cecilia Galvan - DFW Realtor and Angela Garcia at VIVO Realty assist me when visiting Andrew Case - State Farm Insurance Agent?
These nearby real estate agents are convenient resources if you're looking to buy or sell property. You can coordinate insurance services with your real estate needs locally.
Are there any nearby amenities where I can relax or dine after visiting Andrew Case - State Farm Insurance Agent?
Yes, places like Dahlia restaurant and Bar & Garden Dallas offer dining and drinks nearby for a pleasant visit before or after your insurance appointment.
How can Credit Union of Texas and the Credit Union of Texas Dog Park near the insurance agency help me?
Credit Union of Texas provides financial services close by, and their Dog Park offers a nice space if you have pets and want to relax while handling your insurance needs.
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