WM
William Mays
Aug 14, 2026
** Update 8/14/26 - Agency responded faster to a negative review than to the actual issue at hand. Also come to find out that the Commercial Policy they wrote for me a year ago, was written incorrectly, for an Auto Detail Company, instead of an Auto REPAIR company, which was disclosed. Thank God I did not need to file a claim, or who knows what would have happened carrying the improper coverage for my needs. ***
Was hopeful in the beginning, and there are some folks in the office that do try to provide for their clients, but on the whole the agency has displayed some very disappointing behavior over the last year, ultimately resulting in us moving to a different Allstate Agent all together as it became clear that a speedy resolution was simply not going to happen.
The issues started over a month ago when our homeowners policy renewal arrived, and an increase of nearly $500 was noted. Upon reviewing the declarations page, I could not believe what I saw. The details of our home were so far off, I'm not sure how this policy ever made it through underwriting. They had the size of our home off by over 600 sq ft, number of rooms wrong, roof material wrong, siding material wrong, attached garage when we do not have one, and 8 bathrooms listed when we have 3. An inspector showed up unannounced when we started the policy, to verify the home/roof condition, so not sure how that one was incorrect. Long story short, as a result of paying for our homeowners policy via escrow, the amount paid was more than it should have been. The Agent agreed there was an error, and assured us that the difference would be returned via check and to expect it soon. Week after week, nothing. When I would reach out I would receive more assurances that it was handled and it would be refunded. Then it changed to let us check with the billing department to see what the status is. Next it was " it may get creditted back to escrow, but let us check." Finally I was informed that based on what they were seeing in the office, no refund was due, and that unless I had PROOF of an email or text exchange stating from the Agent that a check was to be sent, that there would be no recourse. I was told that I had 30 days to dispute any inaccuracies on the policy and that since I did not, there was no gaurantee that anything could be done retroactively for the previous year. For me that was the final straw on a months-long fiasco that could have been so easily avoided if they would have just done their job. Honestly what are these people paid to do if not their job? Who wrote this policy?? I would get the runaround for weeks. Promises to call back and straighten it out, went unfulfilled. Then emails stating they "tried" to call but "You must have been busy." Sorry but everyone has a cell phone that logs a call record, and when no calls were made, that's just more lies. Ultimately the attitude, and ineptitude forced me to call Allstate to seek help. In 15 minutes the young lady was able to give me more information than the Knowles Agency provided in in the last 6 weeks. They moved me to another agency, and I am hopeful this one will be able to provide better service. People don't ask for much, but we trust professionals to do their job. And with insurance being a necessary evil these days, agencies can choose to set themselves apart for the better. But working folks only have so much time to spend making sure they are not being taken advantage of, making sure they are getting what they are paying for, and getting help when they need help fixing an issue they did not create. Not sure if they are too busy over there to dot their I's and cross their T's, but issues like this should not occur at this level.
