Brand Certified
Mac Freeman - State Farm Insurance Agent
4.9(284 reviews)
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
Business Details
2006 W Parmer Lane, Austin, TX
78727, United States
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
(512) 835-7905
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
https://www.macfreemansf.com
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
About
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-2327934 At Mac Freeman State Farm, our mission is to give people confidence regarding their future. We strive to plan well, be there for our customers when they need us most, and always put our customer’s needs first.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
Mac Freeman - State Farm Insurance Agent
2006 W Parmer Lane, Austin, TX
78727, United States
Hours
Certified by Mac Freeman - State Farm Insurance Agent • Jun 21, 2026
Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:30 PM
SaturdayClosed
SundayClosed
7/3/20268:30 AM - 5:30 PM
9/7/20268:30 AM - 5:30 PM
11/26/20268:30 AM - 5:30 PM
12/25/20268:30 AM - 5:30 PM
1/1/20278:30 AM - 5:30 PM
Reviews
4.9
284 reviews
5 stars
277
4 stars3
3 stars1
2 stars0
1 star3
- GJGulalek JepbarovaJun 16, 20265.0I cannot say enough great things about Kellen. She has been incredibly kind, professional, and supportive throughout every interaction. She previously helped me when someone damaged my vehicle, and now she has been just as helpful with my new car. Kellen always takes the time to answer questions, provide guidance, and make sure everything is handled smoothly. Her dedication to her clients and outstanding customer service truly set her apart. Because of the excellent experience I’ve had working with her, I have referred several close friends to Kellen and will continue to do so. It is rare to find someone who is so knowledgeable, responsive, and genuinely caring. Thank you, Kellen, for all of your hard work and support. I highly recommend her to anyone looking for exceptional service and someone they can truly trust. 🌸🌸🌸
- CBChristina BocanegraJun 10, 20265.0Just wanted to share that Kellen S. Is such an amazing CSR willing to help whether it's on phone call or via email - she will respond with every question asked she goes above and beyond to assist with any and all questions. We definitely need more CSR with her quality.
- ABAdrian BonnerJun 10, 20265.0Kellen and the team at Mac’s office are so kind and helpful. They always answer the phone with a person and it makes you feel like you’re being treated right. Kellen helped make my cross country move with my family easy and took so much stress off my plate. I could not recommend them more!
- CRCassandra RathbunJun 9, 20265.0Cannot express how happy and grateful I am with Melissa's help! Professional and friendly from the start, so pleasant to work with. I quickly received multiple quotes for various coverages to choose from, and made a selection that fit my needs and budget. I now have some much-needed peace of mind about the protection on my new car, thanks so much Melissa! <3
- OOOcelotl456Jun 4, 20265.0I've had Auto and Home insurance with State Farm in Austin for at least 25 years and this office has always been there to quickly help and cover me when I have needed it. Their service has always been top-notch. This shout-out goes especially for Christy, who quickly set me up with a new-to-me type of insurance required at the last minute to keep a contract. She figured out what all I needed and set me up in no time with minimum fuss on my end. Thanks again, you're the best!
Frequently Asked Questions About Mac Freeman - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Mac Freeman - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Mac Freeman - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Can I access my billing and payment information online?
Yes, you can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What services are offered by Mac Freeman - State Farm Insurance Agent?
They offer insurance and financial services including auto, homeowners, life, renters, and business insurance.
What languages are spoken at the Mac Freeman State Farm office?
The office provides services in English and Spanish.
How can nearby places help me when visiting Mac Freeman - State Farm Insurance Agent?
Nearby locations like Food Basket convenience store and Texaco Austin gas station can be convenient stops before or after your visit for snacks or fuel.
Are there nearby beauty and grooming services near the Mac Freeman office?
Yes, places like Blendz barber shop & salon, ATX Nails, and Claudia's beauty salon are close by for haircuts and beauty treatments.
Where can I find nearby dining options around Mac Freeman's office?
You can visit nearby restaurants such as Taco-Miendo for Mexican food, Sonic Drive-In for fast food, and Mr Gatti's Pizza for pizza dining.
Does the Mac Freeman State Farm office close on major holidays?
Yes, the office is closed on major holidays including Thanksgiving (November 27 and 28), Christmas Day, and New Year's Day.
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