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Virtus Benefits Group was established in 2004 to provide improved flexibility with customized employee benefits and HR technology solutions for our customers. In 2016, Virtus Benefits, now Alera Group Nashville, merged with 23 like-minded, high-performing independent firms across the United States to form Alera Group, the nation's 11th largest independent insurance agency in the U.S. This provides us access to resources, technical expertise and best practices of a larger national firm, while maintaining the personal local service employers need. We've put together an innovative team of experts to create customized, results-driven strategies for your business.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.