David Livoy: Allstate Insurance

Reviews

• BL

  Big Leo

  May 1, 2026
  1.0
  As a former 30-year customer, my advice is simple: run—don’t walk—away from Allstate. Over three decades, I filed only a handful of minor claims. Two were handled appropriately, but one was an absolute mess. The adjuster was consistently unprepared, late, unresponsive, and unable to answer basic questions. At one point, I was quoted hundreds of dollars for a repair I knew cost less than $20 at a hardware store, justified only by “that’s what the system, Xactimate, says.” That experience alone raised serious concerns about how a major claim would be handled. Unfortunately, I eventually found out. After a winter storm, I noticed a small water stain on my ceiling. Upon inspection, it was clear there was a significant moisture issue in the attic—every sheet of roof plywood was wet. Despite this, Allstate determined it was not a “new issue” and denied coverage, leaving me responsible for a full roof replacement costing over $16,000. For context: I’ve lived in this home for 20 years, the roof was only 13 years old, and there had never been a prior issue. To make matters worse, after replacing a vehicle with a comparable one (same class, improved safety features, no accidents, enrolled in safe driving), my premium increased by over $700 every six months. When I asked why, the only explanation given was—again—“that’s what the system says.” After 30 years of loyalty, I was treated like a liability instead of a customer. If you’re comfortable paying high premiums and potentially fighting for coverage when you need it most, this may be the company for you. If you expect your insurer to stand behind their policies, I strongly recommend looking elsewhere. Since leaving, I’m saving over $2,500 per year—and I have far more confidence in my coverage. Good riddance.
• RB

  Renee Butler

  Jan 1, 2026
  1.0
  I had vehicle insurance for years with Allstate paying close to 3 thousand every 6 months just to find out I’ve been overcharged, I also have homeowners insurance with this company but as soon as it’s time to update my policy I will be changing that too, they should be offering long time customers a serious discount after fraudulent charges
• FM

  Fran Marinaro

  Dec 25, 2021
  5.0
  Quick courteous response to inquiries.
• SC

  Steffon Charles

  Mar 14, 2021
  5.0
  Always helpful very responsive absolutely love the service here at Allstate they’ve given the best experience out of all other insurance companies I’ve experienced.
• JD

  Joe Doherty

  Jan 2, 2018
  5.0
  You will get excellent customer service from David Livoy and his associates.