I worked with Kristin from Matthew Barczyk Allstate Agency for my Auto and Home insurance. She was the best. There was no low balling. She spent a lot of time going over all my current coverage and provided the exact same coverage, saving me
$2500.00 a year. I say great job Kristin. Thank you.
SF
Scott G Frederick
Oct 4, 2026
We had been customers of this Allstate agency and generally had a positive experience until we actually had a significant homeowners claim. We’ve been Allstate customers for nearly 25 years, and unfortunately this is the second homeowners claim where we felt Allstate let us down. The first involved replacing the roof on our previous home in Ohio a couple of years ago.
In September, a power outage caused our electric sump pump to stop working, resulting in water entering our finished basement. Between emergency mitigation and reconstruction, our costs ultimately approached $28,000.
That's when I learned the hard way that our Allstate policy provided only $5,000 in water-backup coverage. Allstate ultimately paid the $5,000 limit, leaving us responsible for more than $20,000 out of pocket.
I understand now that the $5,000 limitation was contained in our policy, and I don't blame the local agency for Allstate's policy language or the ultimate coverage decision. However, I am very disappointed that, with a substantially finished basement, we apparently carried only $5,000 of protection for this type of loss. I wish this limitation had been specifically brought to our attention and that we had been offered or encouraged to consider substantially higher water-backup coverage.
The claims experience itself was also frustrating. Calling the local agency required navigating a frustrating call tree and multiple call transfers before we were finally connected with the appropriate people. An Allstate adjuster then scheduled an appointment with us and did not show up or contact us. To the agency's credit, when I contacted them about the missed appointment, they apologized and said they would escalate the matter with Allstate's claims department.
Ultimately, this experience caused us to reevaluate our insurance coverage. We have since moved our home and auto insurance to another carrier with broader water-backup protection at a lower overall premium.
My advice to anyone with a finished basement is not to simply assume you are adequately protected because you have homeowners insurance. Ask your agent specifically how much coverage you have for sump-pump overflow/water backup, what circumstances are covered, and what your maximum payout would be after a significant loss. I certainly wish I had asked those questions before we needed the coverage.
After nearly 25 years as an Allstate customer and our experiences with these two homeowners claims, I cannot in good faith recommend Allstate.
VH
Vincent Hinton
Oct 2, 2026
If u need great coverage for your home and auto i highly recommend Samantha. She was able to give me additional coverage at a great price and savings in the thousands. She is knowledgeable and very patient.
CM
Chasity McFarlane
Oct 1, 2026
After 29 years with the same home and auto insurance company, making the decision to switch was a BIG deal for us. Thankfully, we had Samantha with Allstate, and I truly cannot say enough wonderful things about her!
From the very beginning, Samantha was absolutely amazing. She took the time to go over everything with us, made sure we had the best coverage for our needs, answered every question, and handled all of the details from start to finish. She went above and beyond to make what could have been an overwhelming transition completely seamless and stress-free.
What impressed me most was how genuinely she cared about making sure we were properly protected—not just selling us a policy. Her professionalism, knowledge, patience, responsiveness, and attention to detail were exceptional.
After being with another company for nearly three decades, you want to feel confident that you’re making the right decision, and Samantha gave us that confidence every step of the way.
If you are considering switching your home or auto insurance, I HIGHLY recommend reaching out to Samantha. She truly sets the standard for what outstanding customer service should look like. Allstate is incredibly lucky to have her!
Thank you, Samantha, for making this experience such a positive one. You have been an absolute pleasure to work with, and we couldn’t be happier! ❤️
AT
Alan Talarico
Sep 22, 2026
I worked with Kristen, I have to say it was by far the best insurance experience I have ever had. She was able to save me $3000 a year and get me better coverage, I don’t know what anyone could ask for more than that, I would and do highly recommend her for any of your insurance needs . I stand behind her 150% , give her a call i promise you won’t be disappointed!
