Trail’s End Risk was formed in 2022, when the Commercial Insurance Agency that Shawn Fritts worked for was purchased by a large publicly traded agency. To avoid going back into the Corporate World, he formed Trail’s End Risk as a Commercial Lines focused agency. In 2024, Steve and Nicole Doss joined Trail’s End Risk. Steve and Nicole had operated a Farmers Insurance agency in Collinsville since 2011, until which time they sold it back to Farmers.
We have access to the “middle market” and programs that smaller agencies typically do not qualify for. With this access, we are confident in supporting all lines of bonding and insurance……except Health Insurance. We don’t Health Insurance.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.